klaro is a suspect. Disable it and check. On Wednesday, November 23, 2022 at 7:12:35 AM UTC+3 Night Librarian wrote:
> Turns out, the problem is not limited to pdf. All accdb, docx, mp3, pptx, > xlsx files also fail to download. Their download completion goes to near > 100%, after which I get an error. So, none of our items is downloadable! > > At the same time, css, html and xml files (we had a couple of these in one > submission) download w/o problems. > > On Tuesday, November 22, 2022 at 11:36:59 p.m. UTC-4 Night Librarian wrote: > >> Thank you for the suggestion. I tried downloading the file in Edge, >> Chrome and Firefox on a Windows PC from home (via VPN) and on the Ubuntu >> machine itself that runs DSpace. I did it before and after logging as >> admin. I tried inPrivate/Incognito mode. In all cases, the pdf opens in >> the browser and I can read it in its entirety, but when I click "Download", >> it goes to 773 kb out of 776, and then I get a finelename.pdf.crdownload >> file downloaded and a message that the browser couldn't download the file. >> >> When I try in Safari and Chrome on iPhone, after viewing the PDF, when I >> click on download, I see "err_connection_closed", but that probably doesn't >> explain why it wouldn't download even on the server itself. dspace.log has >> many lines, including these: >> >> INFO 3834015a-5783-403d-ba1b-085b68787b0e >> 64a217ee-6830-48b5-8558-d6140a123bc9 >> org.dspace.usage.LoggerUsageEventListener @ >> [email protected]::view_item:handle=12345/1916 >> >> INFO unknown 778fd02b-07ff-4e37-a846-561a88054545 >> org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request >> [GET /server/opensearch/search/search] originated from unknown >> >> INFO 08de3499-a27b-474b-aa4c-07fbf0f066cf >> 5d55a1b2-1984-4213-a061-39e7a6e4cff2 >> org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request >> [GET /server/api/system/scripts/metadata-import] originated from / >> >> WARN 08de3499-a27b-474b-aa4c-07fbf0f066cf >> 5d55a1b2-1984-4213-a061-39e7a6e4cff2 >> org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ >> Authentication is required (status:401 exception: Access is denied at: >> org.springframework.security.access.vote.AffirmativeBased.decide(AffirmativeBased.java:73)) >> >> INFO 08de3499-a27b-474b-aa4c-07fbf0f066cf >> a300fb4f-141b-42b9-a403-1352ba5844a1 >> org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request >> [GET /server/api/core/items/6a40502a-a91b-4154-8f5f-19fd4ed69288] >> originated from / >> >> INFO 08de3499-a27b-474b-aa4c-07fbf0f066cf >> 98bdb7b6-51ff-4b43-91dc-d36d1a40d668 >> org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request >> [GET /server/api/authz/authorizations/search/object] originated from >> /items/6a40502a-a91b-4154-8f5f-19fd4ed69288/full >> >> WARN unknown unknown org.dspace.app.rest.security.jwt.JWTTokenHandler @ >> XXX.XXX.XXX.XXX tried to use an expired or non-valid token >> >> INFO unknown 21ea0a82-e9a2-4235-89a9-2043f6411e07 >> org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request >> [GET >> /server/api/core/bitstreams/137aabe1-6fb9-49d9-8fe6-e3ff81332964/content] >> originated from >> https://mydomain.com/server/api/core/bitstreams/137aabe1-6fb9-49d9-8fe6-e3ff81332964/content?authentication-token=eyJhbGciOiJIUzI1NiJ9.eyJlaWQiOiJiZWMwYWNmMS04NDFjLTRiNmQtYmM5Yi02OTQ0OWU2OWRjMWIiLCJzZyI6W10sImF1dGhlbnRpY2F0aW9uTWV0aG9kIjoicGFzc3dvcmQiLCJleHAiOjE2NjkxNzA2NDB9.0jKqlv027PbO4QTgGWx06swXby_oKee-qsIRsUmlPRM >> >> >> Finally, browser's console shows these 2 lines: >> >> The response for ' >> https://mydomain.com/server/api/discover/search?configuration=default' >> has the self link 'https://ec.msvu.ca/server/api/discover/search'. These >> don't match. This could mean there's an issue with the REST endpoint >> main.3bafce0befaeaf6e.js:1:181849 >> >> The response for ' >> https://mydomain.com/server/api/core/items/e56a5422-b32b-4000-95dd-86467ef21c35/bundles?size=9999' >> >> has the self link ' >> https://ec.msvu.ca/server/api/core/items/e56a5422-b32b-4000-…es?embed=primaryBitstream&embed=bitstreams/format&size=1000'. >> >> These don't match. This could mean there's an issue with the REST endpoint >> main.3bafce0befaeaf6e.js:1:181849 >> >> Can any of this be relevant? >> On Tuesday, November 22, 2022 at 3:57:25 p.m. UTC-4 [email protected] >> wrote: >> >>> Seems like it is either a browser or a connection issue. Try another >>> browser or go into Incognito/InPrivate/Private mode and try it. >>> >>> On Tuesday, November 22, 2022 at 10:13:28 PM UTC+3 Night Librarian wrote: >>> >>>> I have 7.4 on Ubuntu 20.04, with Tomcat 9. I can view pdfs in the >>>> browser but downloading doesn't work and I end up with >>>> finelename.pdf.crdownload files. I don't see errors in dspace.log, only >>>> [info] and [warn] entries. >>>> >>>> Where should I look first to fix it? >>>> >>> -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/468e52ee-8fb2-41dd-b4bb-44b7d98b2295n%40googlegroups.com.
