Saying you're not eligible for warranty is taking things too far, but there is a case for 'standard' tools to diagnose problems.
For example, if you sell 10,000 laptops with Windows XP on them and someone comes in saying the DVD driver doesn't work, a 'standard' engineer can quickly work out if things are working or not if Windows is installed - if something else is installed it's harder for them to diagnose things. That said, it's up to the vendor to be able to diagnose things properly - lying to customers isn't the right thing to do! Chris Habeeb Zainuddine wrote: > Yes. that's why i called her ENGINEER loudly. Why i shared this with the > DLUG is, i felt that this was not just her opinion but > the dealers discourage using Linux in their systems? similar xperience > from jumbo electronics when i was looking for purchasing a laptop 2 > years back. when i asked abt using Linux, they told that i would not be > eligible for the warranty. > > HabZ > > > On 5/28/06, *Adel Ben Zarrouk* <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > Hi Habeeb, > > The only comments here, you are not talking to the right engineer, > she doesn't know Linux :) > > Regards > > --Adel > > On 5/28/06, *Habeeb Zainuddine *< [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > Recently I approached Thoshiba Service to fix a problem (DVD drive was > not reading and sound was coming broken) with my laptop. A lady > ENGINEER came to check the system and turned it on. As soon as she saw > the grub menu, started flaming at me for using Linux in the system > during the warranty period (there was no WinXP on it). According to > her, Linux will damage the system and that's why Toshiba is > recommending XP (!!!!). Only after a few minutes argument she verified > my warranty documents and accepted it for the service. > > Any comments??? > > HabZ > > > > > Yahoo! Groups Links > > > <mailto:[EMAIL PROTECTED]> > > > > > > > > SPONSORED LINKS > Linux operating system > > <http://groups.yahoo.com/gads?t=ms&k=Linux+operating+system&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=ird0EywVBCDfiEdJzXvVWQ> > Linux os > > <http://groups.yahoo.com/gads?t=ms&k=Linux+os&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=lC_T-Oa9oMHZqxZmI79Hyw> > Hosting linux unix web > > <http://groups.yahoo.com/gads?t=ms&k=Hosting+linux+unix+web&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=Ox4ZEbIk6IxczXi8rR5ZuQ> > > Linux user > > <http://groups.yahoo.com/gads?t=ms&k=Linux+user&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=fDNjgiO3Du8gqz4HvxZS_Q> > Unix vs linux > > <http://groups.yahoo.com/gads?t=ms&k=Unix+vs+linux&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=1h_ib3JzL2TRcpDwJHhxhg> > Linux operating system download > > <http://groups.yahoo.com/gads?t=ms&k=Linux+operating+system+download&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=FvdmNtd3uRdUavl7zX2Wbw> > > > > ------------------------------------------------------------------------ > YAHOO! 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Terms of > Service <http://docs.yahoo.com/info/terms/>. > > > ------------------------------------------------------------------------ > > > > > SPONSORED LINKS > Linux operating system > <http://groups.yahoo.com/gads?t=ms&k=Linux+operating+system&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=ird0EywVBCDfiEdJzXvVWQ> > > Linux os > <http://groups.yahoo.com/gads?t=ms&k=Linux+os&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=lC_T-Oa9oMHZqxZmI79Hyw> > > Hosting linux unix web > <http://groups.yahoo.com/gads?t=ms&k=Hosting+linux+unix+web&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=Ox4ZEbIk6IxczXi8rR5ZuQ> > > > Linux user > <http://groups.yahoo.com/gads?t=ms&k=Linux+user&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=fDNjgiO3Du8gqz4HvxZS_Q> > > Unix vs linux > <http://groups.yahoo.com/gads?t=ms&k=Unix+vs+linux&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=1h_ib3JzL2TRcpDwJHhxhg> > > Linux operating system download > <http://groups.yahoo.com/gads?t=ms&k=Linux+operating+system+download&w1=Linux+operating+system&w2=Linux+os&w3=Hosting+linux+unix+web&w4=Linux+user&w5=Unix+vs+linux&w6=Linux+operating+system+download&c=6&s=142&.sig=FvdmNtd3uRdUavl7zX2Wbw> > > > > > ------------------------------------------------------------------------ > YAHOO! 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