Hello,

I am new to the list and it's because I am having a big problem with my Duo
2300.  Perhaps someone here can help?

I bought a used Powerport Mercury modem and installed it into my Duo 2300,
which was working ok (but slow, of course) with the Apple 14.4 Express
modem.

I got the following software and loaded it into my Duo:
Global Village Toolbox Powerport for 500 & Duo 2.5.5 = extensions folder
GlobalFax Powerport 2.5.5 for 500 & Duo 2.5.5 = extensions folder
GlobalFax GX Powerport for 500 & Duo 2.5.5 = extensions folder
Powerport for 500 & Duo 2.5.5 = control panels folder
Powerport Tool for 500 & Duo 2.5.5 = extensions folder

Are these all in the right places?

There is a normal load during startup, except one of the Global Village
extensions is "X-ed" out and the Duo freezes at the end of the load.  My
desktop background shows, but the mouse arrow won't move.

I used Extensions manager to cancel out some of the stuff and loaded
earlier versions of these items.

when I double-click on the "Powerport for Duo" control panel, I get a
window that says "The Powerport for Duo control panel was not properly
initialized at startup.  Make sure the Powerport for Duo control panel is
in the Control panels folder [it is] and restart your powerbook."

after restarting, I get a window which says "The Globalfax software has
successfully installed.  however, since no fax device control panels were
loaded, faxing has been disabled."

then:
"The Powerport software attempted to install twice.  Remove any duplicate
Powerport control panels from the System, Extensions, or control panels
folders and restart your powerbook."

it's getting frustrating, I am tired of writing all this down.

can any of you help me figure out what's wrong with this?  How to proceed,
how can I get it to work again?

thanks in advance,
don e
(Orange County, Calif)

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