I am not going to get into the middle of this, at least not anymore than I already have.
Many users groups have independant reflectors to exchange ideas, information, and help. I'm a member of the Ten Tec Reflector that's on the contesting.com server, so I tried to get Charles some help. Now I do not know Paul Clinton, and have never dealt with him. I may have said hello to him at the Ten Tec booth at Hamvention at one time or another, but that's it. So I am not in a position to comment on his actions, in all fairness. I will, however, in all fairness to Ten Tec the company relay two comments I have heard (since posting Charles problem) on the reflector: (1) Bring your concerns to the reflector. People will help. (2) If you have a factory service problem, talk to the bench techs directly Item sounds to me, on the surface and based on second hand information, like a problem with A PERSON, not with a company. And if this is true, something I obviously have no opinion on due to lack of direct experience, then the problem with THIS PERSON should be brought to the company's attention. But I've never personally had a problem with Ten Tec sales or service. And that goes back almost 25 years when I worked in a dealership that sold Ten Tec, along with the Big 3 and the various Little Fish. 'nuf said. I'm looking for 1A4A on 30 tonight, wish me luck! 73, ron w3wn -----Original Message----- From: Charles Harpole [mailto:[EMAIL PROTECTED] Sent: Thursday, October 25, 2007 8:26 AM To: [EMAIL PROTECTED]; [email protected] Subject: a little more on Ten Tec woes Ron sends me, with kindness, to other hams for help... good idea when dealing with a company that offers so little help itself. Ron's suggestion confirms my assertion that Ten Tec has a customer service problem.... radios that are orphans in the storm. I hope my message is a wake up call to a company whose products I admire and mostly proudly own. Three strikes...... ur out in the old ball game.... 73 Charles Harpole [EMAIL PROTECTED] _________________________________________________________________ Spiderman 3 Spin to Win! Your chance to win $50,000 & many other great prizes! Play now! http://spiderman3.msn.com Subscribe/unsubscribe, feedback, FAQ, problems http://njdxa.org/dx-chat To post a message, DX related items only, [email protected] This is the DX-CHAT reflector sponsored by the NJDXA http://njdxa.org
