You must be running an old version of notify-osd. Because this is not
happening for the latest version coming from the jaunty repository. As a
test I tried these two examples here...

notify-send "Joe "User" Doe" "What's up dude?" -i 
notification-message-im
notify-send "Joe \"User\" Doe" "What's up dude?" -i notification-message-im

In both cases I got the correctly written username like...

Joe "User" Doe

in the notification-bubble.

** Changed in: notify-osd
   Importance: Undecided => Medium
     Assignee: (unassigned) => Mirco Müller (macslow)
       Status: New => Fix Released

-- 
double quotes shown as "
https://bugs.launchpad.net/bugs/338310
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Status in Notify OSD: Fix Released

Bug description:
One of my Pidgin contact name had " (double quotes) in his contact name. But in 
the notification bubble, it was replaced by "
Contact name: Nikhil:"getting bored"
Notification bubble title: Nikhil:"gettin....

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