>From Tomalak's Realm at http://www.tomalak.org

MSNBC: Credit-card fraud has become a nightmare for e-merchants.
But in the world of Internet retailing, the customers are always right.
As a
result, whether customers are ripping off merchants or have been victimized
themselves by credit-card thieves, it's the merchants who almost always
end up
losing money.
http://www.msnbc.com/news/462835.asp 

"Some retailers have devised clever schemes to get around the chargeback
issue. GetPlugged.com, a Westlake, Calif., electronics retailer, asks
customers who want their wares shipped to a different address to call
American Express and ask to have the alternate address added to their
account. �Once they do that, then we as an e-tailer are not liable for
the charges,� says Sunil Mehrotra, the site�s founder and chairman. 

But an American Express spokeswoman says, �That is not our policy and we
don�t want to encourage that� because of the high cost of implementing
such changes."

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