Hello Bruno,

"Noone listens though, because noone cares"
I don't think that's entirely true. But what exactly do you expect us to
do? When you publish bad experiences with an MM, many users and other MMs
will make a note not to deal with the guys in question - well if the
complaint makes sense and several people complain, that is.
But what more could you hope to achieve?

"All the Exchange Providers are mostly scams"
I'm not that sure about that one either, cause it doesn't really make
sense, if you think about it. E-gold has been around for 7 years, some MMs
have been around for years as well. So, if a sudden influx of scamming
cambits did indeed occur, all you'll need to do is find out who's been
around for a bit longer and you'll immensely increase your chances to find
a reliable service provider.

"They advertise 0%-3% fees and the fools (all of us) fall for their (fake
and lying) advertising"
Why don't you take the time and find out where they are located? Next,
amil them and ask for the ID requirements they have - if indeed they are
not posted on the site to begin with.

You know, at www.cyfrocash.com we have only recently started asking for ID
from suspicious auction sellers who used every trick in the book to cheat
buyers. These included claiming to act for or work for CyFroCA$H, Inc.,
even claiming that CF$ was an escrow service and what not. Buyers sent us
cheques, trensfers, etc, we waited for the cheques to clear and then paid
the seller - often in e-gold.
Next, six weeks later the buyer contacts us to find out where his goods
are. NOW, in cases like that, depending on where the buyer comes from,
there are liability concerns that we can only escape by having ID details
on record. Like it or not, it's the law.

However, for pure exchange services [cash or transfer in, e-gold out or
e-gold in, transfer or cheque out] we have never asked for an ID as we
treat e-gold as merchandise or a service rather than as currency. And
nobody asks you for ID if you walk into a shop and buy jewelry. BUT, many
MMs only provide exchange services and call it an exchange, rather than
selling a service.

Believe me, MMs asking for ID do so because they have been taken time and
again by scamsters themselves and want to protect themselves - especially
in a volatile market like this that can easily erode profits in a matter
of minutes.

"IT IS NO FRAUD DEPARTMENT INSIDE E-GOLD BECAUSE 99% OF THE FUNDS ARE FROM
SCAMS AND FROM MONEY LAUNDERY."

Actually I think they don't have a complaints department because they are
a depository. I am not aware that depositories in the real world have
complaint departments?
Also, in this business it's very tricky to deal with complaints, because
of 'implied liabilities'. Today you bust your behind trying to help a
client against a fraudster, tomorrow that same client's lawyer threatens
to sue you because the mere fact that you tried to help suggests that you
accepted responsibility and are hence liable. It's a bad world out there
and in our experience there are as many crooked buyers as there are
sellers...

I'm not sure why youa re implying that anyone can be "bought for $2,000" ?
I mean, where is the sum from? What do you mean by "can be bought"? Once
again, what do you expect to happen when you complain about an MM to
everyone else? That we organize ourselves into a lynch mob and go over to
the guy who cheated you and beat him up? And exactly why would we do that?
I mean,  even your allegations are correct and MM x or y are crooks,
what's it to do with us and why exactly are we obliged to help you?

Sorry, but I fail to understand the logic. And never forget, a publicly
listed company like PayPal gets away with freezing accounts at random,
charging back transactions from six months earlier - without returning the
funds to the buyer either - at will debitting customer's bank accounts and
charging their credit cards, just to name a few.
This company has class action suits against it, is forbidden to conduct
business in some states and yet goes own stealing and defrauding without
recourse. The weird thing is thate there is no pattern to it. We had been
dealing with them for quite a while and always believed it would only
happen to others - until they nearly wiped out our financial services
divison.

So, in the end, you can't rely on large corporations either and might have
to continue to take your chances with MMs until you find one you can rely
on - like us ;o)

Good luck with your search.
Robert S. Z.
www.cyfrocash.com



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