Hi

I had extremely bad experiences with cashCards lately,
even if I am probably one of their best customers.

I made a $2,000 funding of my Vcash account, and once
the money were in, they simply deactivated my account,
without any answer when I e-mailed them.

After I talked to my lawyer and I was ready to sue
them, I receive an e-mail about how every month, every
account has to be "validated".

After one day, they send a login code, that...
surprise... was expired already!

Then I manage to change my login code and my password
to the account, even if I never requested it, but it
is CashCards policy, so "the customers feel
protected".
That hapenned after another week of unanswered
e-mails.

In the end they deactivated my card, so they can keep
all the money. All this time, the answers from Steve
renner were all moquery and straight-in-the-face
bullsh*t.

For example I was asking when my account will be
reactivated, and his answer was: "Your new PIN Code
will be active in 48 hours" even if I never requested
a PIN change.

I have all the e-mails from him, and all I can say is
that I never ever in my life met a man/company who
treats so badly their customers.

On a scale from 1 to 10, their customer service is at
a negative level (minus).

I am sure others had similar experiences lately,
probably they will start to freeze all the funds in
order to keep them, because customers are running away
from CashCards everyday, and Steve Renner became
really really desperate.

Gabriel Normand

PS  I expect lot of bullsh*t as reply to my story
from Steve Renner, so keep tuned to see how
unprofessional CashCards management can be!



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