Hello everybody,
Let me introduce myself first, as it is my first day on the list. My name is Julie Donska and I am a CRM manager of the company called Gold-cash.biz. We exchange digital currencies and provide banking / company registration services as well. Our company is in existence from May, 2003 so you can say we are pretty young, although we dealt with electronic currencies for several years prior to opening our own business. Now, to the question. From the very start our company (we are situated in Latvia) sought for a solution to lower the transaction costs for our clients by eliminating the wire fees. One obvious option was to open bank accounts in the countries where our clients are, which we are still considering by the way. But we found this service moneybookers.com which we decided to use instead. We have not even yet started operating with Moneybookers, but several days ago we have received an email from them stating that companies dealing with digital currencies are deemed high risk by the management and the accounts will be disabled. If you visit our site (http://www.gold-cash.biz) you will see that our services are integrated with moneybookers, it's everywhere, really - the FAQ, the payment forms, etc. It will take us several days to update the information. And of course this will mean higher fees to our clients. Did any of you have similar experience with moneybookers? Is there something that can be done about it? I have emailed their rep and he said that we were not picked out, every company providing the services got affected. After asking whether any solution is possible, there was an angry reply: "There is no way we can continue doing business with your company". The explanation was that risks of our industry are too high. But this sounds strange, as they provide the very same service - they work with E-Gold and WebMoney (they even advertise in the same category as us on Google). And they do not ask for any ID for a basic account, so it does not look like they worry about money laundering that much. So this looks more like a move to curb the competition. But from the www.icegold.com site we have gathered that moneybookers did already once refuse services to e-currency exchanges. The question is, is there any sense in trying to persuade moneybookers continue providing us with services and can it be that they will reverse their policy in the future. If there is some business working with moneybookers or probably moneybookers. Thank you for your answers and hoping to become a valuable part of the digital currency family. Best Regards, Julie Donska Customer Support Gold-cash.biz: Digital Exchange. The safe way. Web: http://www.gold-cash.biz Email: [EMAIL PROTECTED] Hushmail: [EMAIL PROTECTED] ICQ: 271396462 --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
