Garry gave me USD worth of e-gold, and requested an exchange into DMT/Alta credits, which was delivered into his DMT/Alta account, albeit very late. AFTER the deal was concluded, he wanted a cancellation of the order. So, we reversed the entire process, and we returned USD worth of e-gold in full, less the actual DMT/Alta fees. Our discounted fee was also returned.
--> That is not correct. We wanted a cancellation of the order because you made another failure. We wanted e-gold to get transferred into our ALTA account but you delivered USD. Very late funding and wrong currency. Graham informed us that he has only USD in his ALTA account. We wanted e-gold. Because we didn't want to wait another three weeks we accepted USD instead of e-gold. Then we realised that it would be expensive for us to send USD funds out of DMT/ALTA. We then asked him to reverse the transaction and he agreed. He made two major mistakes (very late funding and wrong currency). We don't think it is too much to ask for a FULL refund in this case. His initial issue was the late delivery, for which we apologised, and gave a 50% reduction on the GoldNow fee. His secondary issue now is that he is concerned about the loss of approx. $13, between the time he transferred the e-gold to us, and the value of it when returned... --> According to my calculation it was about $20. WE LOST MONEY BECAUSE YOU DELAYED THIS TRANSACTION. I wouldn't say anything if these price fluctuations would have happened within three or four days while you process our order. -- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
