Division of Labour is the key. Hard hats all round, I think. Crooked computer experts at Indian call centres have created alucrative market in sensitive information. 38 per cent of of total revenue is now related to outsourcing. Do what you're best at and do ita lot. Sure, DiamondCluster mentions anincrease in work to China, but I see a future where the back-officefunctions split three ways:CRM anddirect contact with the internal customer needs to be onshore. Hard hats all round, I think. Thefigure is equivalent to only 1 percent of the total number ofservice jobs in developed countries. Well, according to the latestfigures from theManagement Consultancies Association, the answer is amazing. The figures speak for themselves. Amid calls fortightening BPO regulations and more effective laws, the country'sproviders are busy taking adequate security measures. Globalisation is a good thing, a very good thing and Iwould like to remind everyone for a long time the West did a lot oftalking about how aid should transfer into trade. All the incumbents got bigger, mostly by acquisition. Yet after surveying dozens of companies in eight sectors, frompharmaceutical companies to insurers, it concluded that only asmall fraction of these jobs would actually be sent away. It's the next step in a global worldwhere people will compete individually. Not only in theUK, but as Prime Minister Blair prepares to take on the presidencyof the European Union, throughout Europe too.
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