HI Luy,
I don't know if I am the best person for this but we are a support
company in the UK using echogent.com's version and its probably the best $200
(now $300) I have ever spent on support software, it knocks PcAnywhere & RDP
into a cocked hat.
Anyway how to describe its usefulness?
What you need (apart from downloading and registering/paying for the software
if you use echogent)
A windows PC with a net facing IP, we use and XP pro box
echo.jla-computers.co.uk (currently 213.165.232.178) you don't need DNS you can
just setup the IP.
Somewhere to host instantVNC (we bespoked it and renamed it support.exe) we
have registered jlahelp.com for this but any site you have will do.
Once you have your echo server (packet relay server) and a host for instantVNC
up and running the rest is just getting echoVNC installed on your support
persons (PC) PC's
Run the echoVNC viewer and you have a list of clients running instantVNC or
echoVNC server to take control of
It's wonderful
Your supported customers with think it's out of this world, "you mean you can
just do it for me?" YES Done support call closed.
PITFALLS, yes as with everything there are some, DUAL screens, Techies run
them, use EchoVNC 2.01 for server and it's OK with the 2.32 viewer
I hope this helps.
John Lowton
JLA Computer Services Ltd
1 Enterprise Court
Lakes Road
Braintree
Essex
CM7 3QS
Web: http://www.jla-computers.co.uk
Email: [EMAIL PROTECTED]
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________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luy Teitelroit
Sent: 13 February 2008 19:00
To: [EMAIL PROTECTED]
Cc: echovnc-users@lists.sourceforge.net
Subject: Re: [Echovnc-users] I need help, please!
Hi Guys, If someone is willing to give a brief intro in english i can translate
it to portuguese for him.
Altino, voce ja usou o google translate? Ele traduz paginas inteiras do ingles
pro portugues de graca.
Regards,
On 2/13/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
I don´t no use echovnc? Can you help me?
Thanks!
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Luy Teitelroit
IT Support Guys | Computer Services
Office: (213) 291-8690
Mobile: (310) 883-5945
Fax: (213) 947-4299
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