Hi Scott,

This has now happened on two sites. I managed to recover the one site by 
completely uninstalling EchoVNC and re-installing it again - with the 
DSM enabled.

The actual error message says "protocol error" and only suggests that 
DSM might be the problem. Is there a log file I can look at which might 
be more detailed?

I have now re-run the install/upgrade sequence using my laptop. I have 
tried upgrading from 2.10A to 2.35 and 2.34 to 2.35 but the problem has 
not recurred.

I am going to get the problem site to uninstall the current version 
(2.10A) and re-install 2.35 from scratch and see how that goes.

I did think about InstantVNC but the bandwidth to this site is very 
variable at best and one VNC channel is a challenge sometimes!

BTW, all of our sites are fully patched XP-Pro.

Regards

David

Scott Best wrote:
>       Weird...it sounds as if the DSM plugin option got enabled, either
> on the Viewer or Server side. Haven't heard of that happening before,
> without the user actually activating it, of course. What flavor of  
> Windows
> are you running on the side showing the problem?
>       Also, FWIW, your client can run InstantVNC and EchoVNC at the
> same time, so you can debug one while connected with the other. :)
>
> cheers,
> Scott
>
>
> On Aug 6, 2008, at 1:46 PM, DG wrote:
>
>   
>> I have been using 2.34 for some time with no problems. I upgraded my
>> system to 2.35 today (took all the defaults) and it worked ok with all
>> of my clients; some of which are on my EchoServer and some direct  
>> using
>> TightVNC.
>>
>> I then got one of my clients to run the 2.35 upgrade and now I cannot
>> connect due to "DSM issues.. and Invalid Protocol". We never used DSM
>> although it was usually installed by default so why is it a problem  
>> now?
>>
>> As it is the upgraded server that is causing the grief then either
>> something went wrong with the install or the 2.35 server has a  
>> problem.
>>
>> The only things I can think of are; that 2.35 might have been  
>> installed
>> over 2.34 (ie 2.34 non uninstalled) but upgrading like this before
>> seemed ok. Or the 2,35 upgrade was done whilst 2.34 EchoServer was  
>> still
>> running and this has caused some problems in the configuration
>>
>> Whatever the cause, I now have to decide whether to go back to 2.34 on
>> both sites or try a complete uninstall/re-install at the client site -
>> over the telephone... ;-)
>>
>> Any other ideas?
>>
>> David Goadby
>>     
>
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