The new Industry and Innovation Special Issue on Social Innovation and Services 
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Articles in Industry and Innovation 25/6:
Understanding social innovation in services 
Faiz Gallouj, Luis Rubalcaba, Marja Toivonen & Paul Windrum
Abstract: This paper puts forward a framework for understanding the 
relationship between service industries and social innovation. These are two, 
previously disconnected research areas. The paper explores ways in which 
innovation in services is increasingly becoming one of social innovation (in 
terms of social goals, social means, social roles and multi-agent provision) 
and how social innovation can be understood from a service innovation 
perspective. A taxonomy is proposed based on the mix between innovation nature 
and the locus of co-production. The paper additionally puts forward a 
theoretical framework for understanding social innovation in services, where 
the co-creation of innovation is the result of an interaction of competences 
and preferences of multiple providers, users/citizens, and policy-makers. This 
provides the basis for a discussion of key avenues for future research in 
theory, measurement, organisation, appropriation, performance measurement and 
public policy. This provides a context for the papers presented in this special 
Co-creation of social innovations and new professional institutions: diffusion 
of therapeutic patient education (TPE) for diabetes in 
Paul Windrum, Doris Schartinger & Justin Waring
Abstract: The paper examines the link between institutional change and the 
development and diffusion of social innovations. Patient-centred education in 
diabetes is a radical social innovation that alters the social and medical 
relationship between patients and medics. This paper discusses the ways in 
which institutional work conducted by national and international professional 
associations has shaped development and diffusion of this social innovation 
within the Austrian health system. The case study contributes to our 
understanding of social innovation and institutional change in two respects. 
First, it highlights the need for purposive institutional work in order to 
disrupt pre-existing institutions and, thereby, ensure the development and 
diffusion of a social innovation amongst a community of medical practitioners. 
Second, the case shows the overtly political work, policing and educating work 
that professional associations undertook with funding bodies and key 
policy-makers in order to develop a national programme for diabetes education.
Co-delivery of social innovations: exploring the university's role in academic 
engagement with 
Maureen McKelvey & Olof Zaring
Abstract: The paper provides a tripartite definition of social innovations, a 
type of public good involving collective action by multiple stakeholders. This 
public good can be regarded as a service, as it is co-delivered based on the 
development of multiple network and partner relationships. In explaining what 
social innovations are and how they are delivered, much research emphasises the 
role of NGOs and community-based collective action. This article starts by 
observing that universities can play various roles in social innovation, then 
theoretically explains how and why universities are involved in providing this 
public good. These roles have been neglected with the recent emphasis on 
university commercialisation, for example, via patents and start-ups. We use 
this insight to propose a conceptual framework for understanding how and why 
universities can organise the co-delivery of social innovations through 
education. This framework is illustrated with a case study, leading to 
propositions for later research.
Social innovation for urban liveability. Empirical evidence from the Italian 
third sector<>
Paola Garrone, Angelamaria Groppi & Paolo Nardi
Abstract: Large cities are currently at the centre of important growth 
trajectories, but social polarisation and environmental degradation impair the 
daily life of many citizens. Social innovation has emerged as a promising 
approach to tackle the challenge of urban liveability. Nevertheless, our 
understanding of the processes through which social innovations are developed 
and managed in critical sectors for large cities is still somewhat limited. 
This paper has analysed 19 case studies pertaining to third sector 
organisations operating in large Italian cities to find out how they produce 
social innovations and enhance urban liveability. The empirical results have 
revealed that these initiatives address some of previously neglected needs of 
citizens through flexible mode of service provision and gradual implementation 
of a bundle of services. In many cases, they include a diverse base of users 
and involve volunteers. Enhanced accessibility and equity have been shown to be 
the most pervasive liveability effects.

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