Edifecs Commerce in Bellevue, WA. is hiring! We are a pre-IPO B2B EDI/EC software company growing fast! (more info at bottom) We are currently hiring for experienced EDI professionals to join our fast paced, high growth rate environment. These are our current openings: Product Support Engineer: Provide technical support information to Edifecs customers for technical issues and problems, through incoming telephone and electronic support incidents. Ensure high level of customer satisfaction with Edifecs suite of Pre & Post Production EDI tools, Account maintenance & setup for companies using Edifecs e-commerce web portal for hosting & validating guidelines for distribution with their Trading partner on http://www.CommerceDesk.com <http://www.CommerceDesk.com> . Responsibilities: Provide accurate technical solutions for customer issues through telephone and electronic incident handling & ensuring a high level of customer satisfaction. Determine appropriateness to escalate a customer issue and use accurate channels to speed resolution. Analyze the support issue and determine the right support avenue including solution, information and routing. Assist customers with downloads, & service packs. Initiate call backs for all calls by logging a case and pertinent technical details against those customers accounts for all incoming calls & electronic incidents in the customer support database system. Determine eligibility of customers for technical support and identify to Sales clients who's warranty has expired. Participate in regular team meetings actively providing input and sharing information and ideas with the rest of the team to contribute to the teams overall success in achieving very satisfied customers. . Activities include researching, resolving and responding to customer telephone and electronic support incidents in a timely manner. Assist in projects as needed, such as writing and editing Knowledge Base articles. The ideal candidate will also assist the Product development teams in releasing quality products by being asked to get involved with testing and QA processes by participating in bug bashes, performing Build Verification Tests etc. as needed. Qualifications Recommended: The ideal candidate will have a four year technical degree plus one year of customer service experience (EDI preferred) handling customer requests on the phone or in person, or an equivalent combination of education and experience. Knowledge of computers, the Internet, MS Windows is required. Ability to communicate effectively, both written and spoken, with a wide variety of personalities and situations. Excellent customer service , problem solving , and troubleshooting skills. Proven organizational abilities; and a proven ability to adapt to multiple tasks and changes in the work assignments. Software Test Engineers Responsibilities include designing, implementing and executing automated API-level tests in a multi-threaded 32-bit environment. Related tasks will include documenting test cases, writing test plans and/or test specs. The successful candidate will have at least one year's development experience programming in C++ in a commercial software environment, and will have strong C++ skills. Experience in testing OLE and/or COM and strong analytical skills are a must. The ability to actively participate in the design phase of a project is a plus. BS/MS. Functional Analyst Responsibilities: Work with the user community, the architecture team, and product management to analyze and specify complete product functionality. Define and document: - process models (as-is & to-be) [UML Activity Diagrams, Rummler-Brache, etc.] - use cases [UML, Jacobson] - requirements (including prioritization, classification, nested relationships, etc.) - conceptual business models [UML Class Diagrams] - glossary of terms used in all of the models A strong candidate will: - possess an ability to work in a collaborative environment - be highly motivated and self-directed - have good organizational skills - have good interpersonal skills - be flexible and adaptable to various roles and responsibilities - have excellent oral and written communication skills Familiarity with UML, software development methodologies, and internet-based software a plus. Quality Assurance Lead/Manager Responsibilities: Work with the functional team, the development team, and product management to assure product and process quality. Key initiatives include: - Definition and mentorship on producing testable specifications and requirements - Institution of rigorous unit testing process - Institution of integration, system, and acceptance testing processes - staffing and management of quality assurance team A strong candidate will: - possess an ability to work in a collaborative environment - be familiar with UML and various software development methodologies - have strong Java and C++ skills - be willing to work hands-on and produce key quality deliverables, including test harnesses - have strong organizational and interpersonal skills - be highly motivated and self-directed Manager of Production IS Operations: Responsibilities include the daily management and maintenance of our web portal and related infrastructure. Superior candidates will have a history of IT Operations experience, and hands-on knowledge of SQL-based databases, Unix and NT operating systems, backup systems, as well as monitoring and management software. Experience with SNMP, Java, clustering and other high-availability solutions, Apache, IIS and Linux a plus. Senior Java Developer: Responsibilities will include design and ongoing maintenance of major products and architecture for a leading fast-paced business-to-business internet company. Superior candidates will have extensive development experience with Java and other object-oriented languages, SQL-based databases, distributed objects, web architectures, as well as UML-based development methods. Experience with the following a plus: unix, EDI, message-queuing-middleware, EJB, servlets, JSP, XML/XSL, cross-platform development. A strong background in object-oriented design and related heuristics and techniques is essential. Business Analyst / Modeler: Would you like to help build a leader in the E-Commerce Business-to-Business market? Edifecs' products are the emerging technology in a multi-billion dollar industry. RosettaNet has awarded Edifecs Commerce a prestigious project for creating e-business interface process standards for the IT & EC supply chains. Edifecs is looking for exceptional candidates to work with Internet protocols, XML and UML to create next-generation ebusiness standards. Must have experience with business analysis and business process modeling. All e-business processes and business information is modeled using the UML. Good understanding of object oriented modeling methodologies and techniques is required. Experience with using and programming the Rational Rose modeling tool is preferred. Strong communication, coordination and mentoring skills are required. A understanding of EDI concepts is a plus. About Edifecs Commerce Edifecs Commerce is the leading provider of business-to-business electronic commerce and electronic data interchange software products and services for "Enabling & Managing Business Communities". Edifecs' tools automate the time consuming and costly tasks of ebusiness modeling, collaboration and testing. SpecBuilder, the most popular ebusiness schema creation tool, includes a graphical editor, an Analyzer for validating data, a Migrator for moving between versions, a Specification Generator for creating schemas from existing ebusiness data, and a Data Generator for creating test data from specifications. Mediate facilitates partner management, interaction and collaboration. CommerceDesk.com (www.CommerceDesk.com <http://www.commercedesk.com/> ) provides a web-based facility for document hosting, document certification and e-business data compliance checking. First offered in 1996, Edifecs' tools have become the preferred choice of EDI/ EC professionals worldwide, and are used by over 25 national and international associations and standards setting organizations. For more information call 425-895-3020 or visit Edifecs' web site at www.edifecs.com <http://www.edifecs.com> . Send resumes to: Sean Phillips Edifecs Commerce [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 425-895-3036 www.edifecs.com <http://www.edifecs.com> ======================================================================= To signoff the EDI-L list, mailto:[EMAIL PROTECTED] To subscribe, mailto:[EMAIL PROTECTED] To contact the list owner: mailto:[EMAIL PROTECTED] Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/
