Colleen Jackson wrote: > Perhaps you folks that are unhappy with your support should revisit > your > software agreements. > Maybe someone in your legal departments can assist you with > investigating > any legal actions against these companies. > Dont pay for the yearly software support until your issues are > resolved. Unfortunately Colleen, that is a VERY long involved process. My boss had an on-going argument with Harbinger regarding some services not given to us that went as far as the Vice President and for over a year. Harbinger's tactic was to say that we didn't have to pay for unsatisfactory services only to re-invoice for it buried under another vague listing. My boss refused to pay over and over until she got a detailed listing of exactly what was included in the invoice. Harbinger retaliated by refusing support services unless we paid the invoice - which, for the most part, didn't hurt too bad considering we usually end up solving the problem ourselves before Harbinger comes up with an answer. Mary
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