A few disturbing facts:
1. In March 2000, Harbinger did not even begin testing its products on the
new 2000 OS.
2. After being bought out, Harbinger fired its entire support staff in Ann
Arbor, Michigan to streamline its profile. This is why you have to wait so
long to get a live person; too many calls not enough people. And when you
do, the techie you are speaking with probably went through their "training
program" in a week and doesn't know half of what he should.
3. Even the help desk staff calls the product BustedLink b/c of its
reliability.
4. And the managers don't even know the product they are supporting.
>From: "Fred Piaskowski (IT)" <[EMAIL PROTECTED]>
>Reply-To: "Fred Piaskowski (IT)" <[EMAIL PROTECTED]>
>To: [EMAIL PROTECTED]
>Subject: Re: Harbinger Support
>Date: Wed, 4 Oct 2000 12:37:45 -0400
>
>This discussion about support has been very enlightening. Based on it, I
>think that Harbinger will be left out of our short list when we start
>looking around for a b2b solution next year.
>Thanks to you all for sharing your experiences and comments.
>Please no sales calls.
>-----Original Message-----
>From: MaryAnn Martin [mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, October 04, 2000 9:02 AM
>To: [EMAIL PROTECTED]
>Subject: Re: Harbinger Support
>
>
>I agree, Carl. Premenos support was very easy to work with even though it
>sometimes took 24 hours to get back with you. Peregrine/Harbinger's
>decision to get everyone over to the new version of their software by
>orphaning the old product seemed a bit harsh. We did learn, however that
>due to the conversion challenges, they are continuing support for the old
>product until the end of 2001 instead of 2000 so current customers don't
>have to rush the conversion.
>
>----- Original Message -----
>From: Carl Galgano <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Sent: Tuesday, October 03, 2000 7:42 PM
>Subject: Re: Harbinger Support
>
>
>Folks:
>This is a sad (but probably true) assessment of Harbinger's support. We
>are
>a VAR for Harbinger from the old Premenos days on the AS400. Premenos was
>one class act, excellent product and consistent support. I am sorry to say
>that I also do not feel the same way regarding Harbinger. I am also miffed
>about the way products are obsoleted, even after you pay maint. fees for
>years and you are "encouraged" to "migrate" to a newer product. It is
>arrogant for a software vendor to define what they think the customers
>needs
>should be, and then shove it down their throats. I thought only the
>government thought "they knew better", but Harbinger is right up there.
>cjg
>
>
>Carl J. Galgano
>EDI Consulting Services, Inc.
>540 Powder Springs Street, Suite C19
>Marietta, GA 30064
>(770) 422-2995 - voice
>(419) 730-8212 - fax
>mailto:[EMAIL PROTECTED]
>http://www.ediconsulting.com
>AS400 EDI, Networking, E-Commerce and Communications Consulting and
>Implementation
>http://www.icecreamovernight.com
>Premium Ice Cream Brands shipped Overnight
>
>"You ain't gonna learn what you don't want to know" - rw
>
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