Thanks Cliff. I would strongly advise that if technical support issues are
not being handled properly that you contact your immediate account rep. We
have internal processes in place for this. As to your specific list I know
#4 is being worked on. The other 3 I can forward on to the appropriate
internal folks. Thanks all for the lively discussion today. The best I can
say is that we are working on these problems on a daily basis (and I am
entirely serious about this). I will now revert back to my trolling mode
since I have to get my work done.
Matt Park
Account Executive
Peregrine's E-Business Connectivity Group
[EMAIL PROTECTED]
Fax: (404) 467-3365
Phone: (800) 555-2989 ext. 3365
www.peregrine.com
> -----Original Message-----
> From: Gallagher, Cliff [SMTP:[EMAIL PROTECTED]]
> Sent: Thursday, October 19, 2000 4:29 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Harbinger Specifics to Mr. Parks
>
> I think most of us agree with the downfalls of Harbinger and their
> prodcut(s). Lets start discussing some specific problems that maybe we
> can
> help each other with.
>
> TLE 4.1.4 HP UX with an Informix database (soon migrating to TLE 4.2 and
> Oracle)
>
> #1 R XL997.228: Duplicate control number detected at DOC. Check Op Center.
> Generated from an FA translation
>
> #2 Gateway shutting down due to not being able to position in a row
>
> #3 Unable to translate more than 41 files in a queue
>
> #4 Trouble Tickets remaining open endlessly without a response or being
> closed without resolution (I know, not a specific problem just a
> generalized
> condition. I had to, sorry)
>
> Cliff Gallagher
> Project Manager Wesco EDI
>
> > WESCO Distribution, Inc.
> > Commerce Court, Suite 700 / Four Station Square / Pittsburgh, PA 15219
> > (412) 454-2276 / (WIN) 654-2276 / FAX (412) 454-2510
> > [EMAIL PROTECTED]
> >
> >
> > -----Original Message-----
> > From: Pickel, Walter [SMTP:[EMAIL PROTECTED]]
> > Sent: Thursday, October 19, 2000 4:06 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: Harbinger
> >
> > This is an interesting fact "Mr. Advice". I am sure you have already
> done
> > the following but I think it is a neat exercise.
> >
> > If you annualize 40 people leaving per quarter of a company Harbinger's
> > size
> > (~1200) you come out with 160. This equates to a turnover rate of 7.5%.
> > A
> > 7.5% turnover rate is actually very low in comparison to industry
> > standards.
> >
> >
> > Regards,
> >
> >
> > Walter Pickel
> > Director, Internet Services
> >
> > QRS Corporation
> > 1400 Marina Way South
> > MS 241
> > Richmond, CA 94804
> >
> > 510.215.3978 voice
> > 510.621.3978 fax
> > [EMAIL PROTECTED]
> > www.qrs.com
> >
> >
> > -----Original Message-----
> > From: Mr Advice [mailto:[EMAIL PROTECTED]]
> > Sent: Thursday, October 19, 2000 12:34 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: Harbinger
> >
> >
> > Interesting FACT about people leaving Harbinger!
> > Within the months of March and May over 40 employees left the company
> for
> > various reasons. If I were the upper mnmgt team, I think that that # of
> > employees leaving would tell me something. The name itself, Harbinger,
> > means a sign of things to come. I guess that that sign is here. If you
> > can't keep the customer happy, then you won't be around for long. Stop
> > listening and start doing.
> >
> > As for having a spoofed email, it is to remain undercover. I may just
> > work
> > for Peregrine. Ever think about that? I just want people to have all
> the
> > facts, even the ugly details I know about.
> >
> >
> > >From: "Lopez, Mary" <[EMAIL PROTECTED]>
> > >Reply-To: "Lopez, Mary" <[EMAIL PROTECTED]>
> > >To: [EMAIL PROTECTED]
> > >Subject: Re: Harbinger
> > >Date: Thu, 19 Oct 2000 14:57:39 -0400
> > >
> > >Another question on the Harbinger front - has anyone actually left this
> > >company over the e5 'upgrade'?
> > >
> > >-----Original Message-----
> > >From: Kayla Talbot [mailto:[EMAIL PROTECTED]]
> > >Sent: Thursday, October 19, 2000 2:00 PM
> > >To: [EMAIL PROTECTED]
> > >Subject: Harbinger
> > >
> > >
> > >Okay, we have all heard things about Harbinger lately. Their lack of
> > >support. The sales reps that don't seem to care if they make a sale or
> > >not.
> > >The muscling of customers into going to their upgrades and their
> > outrageous
> > >new support policy - pay as you go, even though you've already paid a
> > >maintenance fee.
> > >
> > >I have one question for Harbinger - Hello?? Is anybody home?? Is
> > anybody
> > >listening?? Does anybody care??
> > >
> > >Kayla A. Talbot
> > >Sears Manufacturing
> > >(319)383-2882
> > >[EMAIL PROTECTED]
> > >
> > >=======================================================================
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> >
> >
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