Re: Jumping into the TLE E5 pool...How's the water? Please tell m e t hat there is water in the pool.

[Gonzalez,Eva,GLENDALE,Information Technology]

We switch from HP/Unix 10.0, Oracle DB 7.3.4, TLE 4.1     to    HP/Unix
11.0, Oracle DB 8.1.5,   TLE  eV5, on April 1, 2001.

During the first two weeks of April, we ran into  MAJOR  problems with both
inbound and outbound translations which adversely affected our Order Entry
and Transportation systems.  To date, we still have several OPEN tickets
with Peregrin regarding the problems we encountered.

Note, that our business did NOT change and that the problems were NOT
present in TLE 4.1.1.

In fairness to Peregrin, they have assigned TOP people to work with us on
the outstanding problems and diligently follow up on the open tickets.

The best recommendation I can make to you is to parallel your current
production environment, with TLE eV5, for at least 2 weeks.

Had we done a full parallel test for 2 weeks, we would NOT have gone live
with TLE eV5 when we did.

> -----Original Message-----
> From: Test, Brian [SMTP:[EMAIL PROTECTED]]
> Sent: Wednesday, May 23, 2001 10:49 AM
> To:   [EMAIL PROTECTED]
> Subject:      Jumping into the TLE E5 pool...How's the water? Please tell
> me t hat there is water in the pool.
>
> Hi All,
>
> We are taking the TLE plunge, and I was hoping to gather some feedback
> from
> the ones that are already in the pool.  Our EDI environment is TLE 4.1.1
> on
> a HP/Unix server and an Oracle DB.
>
> 1.      How was the quality of the install?
> 2.      How long was the server and database upgrades, and the actual
> install?
> 3.      Did you do a fresh install or an update?  Which is better?
> 4.      Any pitfalls or advice on the unknowns?
> 5.      Will you share you project plan with me?  I only ask that, because
> I
> have shared my project plans with others in the past.  Hopefully, Karma
> pays
> off for me.
> 6.      We are very likely to use a Peregrine consultant on the project.
> I
> believe that we might get better/quicker support on issues.  However, if
> you
> used a consultant, what was your experience?
> 7.      How was Peregrine's support for the install?
> 8.      How is the quality of the product now that you are in production?
>
> I have kept most of the emails from past Q and A on this topic, but I
> would
> like to see if there have been any new learnings since.
>
> Okay, who put the Baby Ruth bar in the pool! :-) ... I blame my sick sense
> of humor on my cold medicine.
>
> Thanks much for sharing,
> Brian Test
> E-Commerce Analyst
> ACCO North America
> 300 Tower Parkway
> Lincolnshire, IL 60069-3640
> (800) 222-6462 x3973
> (847) 419-4146 FAX
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>
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