As an EDI consultant, I experienced this problem. It was a little easier in my
circumstance, because WalMart went from posting all invoices that we sent to posting
NONE of the invoices sent. This was even though accepted 997s were generated for all
invoices, no error 864s were generated, and no phone calls came from WalMart AP. In
my case, a vendor code was changed in the WalMart system but not the vendor's system.
I just had to change my map to hard code the new value.
I recommend trying to get a hold of your AP person at WalMart. Ask for the exact
cause of the invoices not being posted to their system. The AP person, in my case,
was able to track down the cause of the problem.
Try giving WalMart the history of the problem with at least one invoice. (i.e. date
invoice originally transmitted, invoice control number, control number and date of
accepted 997, date you confirmed invoice wasn't in RetailLink, retransmission date and
control number, etc.)
-Mary
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