Bonjour Bob,

Make sure that the phone number that Sterling give you is really a Bisync
line.
Make sure that the phone number is assigned to the same Supertrack then your
mailbox.

Robert

> -----Original Message-----
> From: Bob Reed [SMTP:[EMAIL PROTECTED]]
> Sent: Tuesday, September 18, 2001 10:06 AM
> To:   [EMAIL PROTECTED]
> Subject:      Re: Connecting To Sterling Commerce
>
> bisync modem, sorry. It fails at the handshaking part. They are
> handshaking
> and then the lines just drop off
>
> -----Original Message-----
> From: Steve X Lee SL [mailto:[EMAIL PROTECTED]]
> Sent: September 18, 2001 08:35 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Connecting To Sterling Commerce
>
>
> Is this a async or bisync modem?  What part is failing?
>
> -Steve
>
> ------------------------
>
> Good Morning,
>         I am trying to dial up to Sterling Commerce using an IBM767 modem
> and seem to be having trouble. I was wondering if anyone else out there
> had
> the same modem and was connecting to Sterling Commerce. I have indeed
> talked
> with Sterling Commerce technical people about it and they have suggested
> that it might be a setting that we are both unfamilar with in the IBM
> modems. Sterling Commerce is using a Paradyne Modem. We have been through
> all kinds of testing and can use the same modem to dial out to Federal
> Express and other Value Added Networks. Any help would be greatly
> appreciated.
>
> Thank you,
> Bob Reed
>
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