Hello Anne,
> Subject: Dealing with less skilled EDI folks
> From: Anne Williams <[EMAIL PROTECTED]>
you basically have multiple options, which you should all combine:
a - prepare and produce good guidelines, with samples, common errors and especially
be specific about required and
possibly provided options
b - provide some automated test facility which the partner needs to use (web upload),
and before he passed that test,
dont engage in discussions
c - do escalations (especially with suppliers) quickly. Tell the person resonspible
for purchasing about it, they love to have such info
d - recommend a consulting partner which is aproved and well known to do quick and
good implementations
We do normally a combination of all above, while offering roll-out services to our
clients. However as I understand, it is a bit easier to act as a Third Party here.
And, if you dont have all the above options, and a partner is really annoying you,
then it is always possible to claim, that you are on the same knowedge level than
your peer, so they wont bother with questions. In any case, try to get some support
from your own management. If you have some figures to proof that a particular peer
is consuming your time, this will be a plus for you.
I am sure I dont need to mention this, but just to be sure: of coure it is also an
option to actually help and work hard to get the connection going, because even if it
is not your job, it will be your achievement if the integration succeeds quickly.
Mit freundlichen Gr��en
Bernd Eckenfels
Chief Architect
--
SEEBURGER AG - Edisonstr.1 , D-75015 Bretten, Germany
Fax: +49 (0)7252 96-2400 - Phone: +49 (0)7252 96-1256
mailto:[EMAIL PROTECTED] - http://www.seeburger.de
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