-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, April 04, 2005 9:58 AM To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: GXS Client Notification: Service Alert-UPDATE 4/4/05-10:30 a.m. ET
GXS Client Services Notification Announcement April 04, 2005 Issued at 10:30AM ET Services Affected: Interchange Services, Service Center, Order Lifecycle Visibility. This outage does not affect GXS EDI*Express or Tradanet systems, however, it does affect interconnect traffic. Event Overview: At 3:30am ET Sunday morning, the primary storage area network system that supports many of GXS' transaction messaging and application services experienced a severe outage, caused by water seepage resulting from unusual high-winds, heavy rains and thunderstorms. The outage affected a portion of our Class-A SAS-70 hardened data center located in Cleveland, Ohio. GXS engineering teams and support personnel from the storage area network equipment vendor immediately coordinated efforts working towards full problem resolution upon notification of the outage. All teams immediately began performing assessments, system integrity maintenance and hardware replacement. GXS has been coordinating with interconnect partners to ensure messages are queued for processing upon application restoration. The entire storage area network was powered down yesterday afternoon. Followed by a manual inspection of equipment several storage components were replaced. The systems were powered back on through early morning today. Event Update: This morning EMC has discovered data corruptions on disks requiring restoration of data from tape. In order to bring applications on line as expeditiously as possible, we will introduce applications in a sequential order. We expect Interchange Services (ICS) to be operational by 12:00am, midnight tonight, followed by additional applications. In order to ensure that we maximize application restoration, we did enact a contingency plan yesterday morning with our storage area network vendor and they are shipping an entire system as a back-up scenario. Following resolution of this outage, GXS will provide a complete event synopsis and post-mortem, and will detail further preventive actions. The next statement will be issued at 12:30PM ET. For immediate inquiries, customers can contact GXS directly at 1-800-334-2255 or via e-mail at [EMAIL PROTECTED] Regards, GXS Client Services THIS IS AN UNMONITORED SENDING BOX; PLEASE DO NOT REPLY TO IT. . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
