Sometimes they nail availability time to percentages of say 99% or express it in terms of hours of downtime per month. What I like to see is data security and confidentiality clauses. Basically whatever you have promised your internal/external customers you want in turn covered in your VAN contract. Fortunately all the major VAN's aren't down much. Unfortunately one company is probably too small a customer to force a VAN to do anything. I've never seen monetary credit for downtime or breach of contract from a VAN.
Regards, -Steve Norman Windle wrote: >I'm interested in hearing from companies regarding the >Service Level Agreements (SLAs) they have in place >with their Value Added Networks (VANs). What items >are typically covered? > >Norm Windle > > > >____________________________________________________ >Start your day with Yahoo! - make it your home page >http://www.yahoo.com/r/hs > > > > >. >Please use the following Message Identifiers as your subject prefix: <SALES>, ><JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> >Access the list online at: http://groups.yahoo.com/group/EDI-L > >Yahoo! Groups Links > > > > > > > > > > ------------------------ Yahoo! Groups Sponsor --------------------~--> <font face=arial size=-1><a href="http://us.ard.yahoo.com/SIG=12hhhpef2/M=362131.6882499.7825260.1510227/D=groups/S=1705005582:TM/Y=YAHOO/EXP=1123262516/A=2889191/R=0/SIG=10r90krvo/*http://www.thebeehive.org ">Get Bzzzy! (real tools to help you find a job) Welcome to the Sweet Life - brought to you by One Economy</a>.</font> --------------------------------------------------------------------~-> . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
