We had an issue with GXS that started yesterday afternoon and lasted until
around 10pm last night. When I talked with their support desk, I was told that
they had a backlog in both the AS2 and ICS networks. We were getting the same
files sent to us over and over. They told me that due to the backlog, they were
not informing the other VANS that they had received the mailbags from them,
therefore the other VANS were resending their data until they received
acknowldgement of receipt. In particular for us we received the same files up
to 5 times from Sterling via interconnect.
Our major complaint with GXS on this was that we were never notified of this
issue. When we talked with their support, we were told that they would send an
email to everyone once the problem was fixed. We told them that is unacceptable
and they should inform their clients when the problem arises, not after the
fact.
Anyway-- we were told that the AS2 piece was resolved and they were still
working on the ICS side. No Estimated Fix time was given.
Basically we are not very happy at the moment with them. Our EDI Software
does not have the ability to check for duplicate ISA #'s. One of many reasons
we are in the process of changing systems
Andy Anderson
PUMA North America
David Sakowsky <[EMAIL PROTECTED]> wrote:
I'd like to bring notice to the fact an SLA (Service Level Agreement) brings
no guarantee that a service provider (like GXS or Covisint) will ever deliver
their services with no interruptions. What an SLA usually brings is a
financial penalty to the service provider when they do not perform. An SLA is
supposed to be an incentive to the service provider to perform at a certain
level, but there are "no guarantees" the service provider will perform either
way.
"Bachman, Ryan" <[EMAIL PROTECTED]> wrote:
I think the GXS issue must be related strictly to AS2. I checked with
our helpdesk, and they have not seen any recent issues with GXS. We have
sent GXS several thousand documents in the past 24 hours (not counting
the messages we have received), so we would notice any issues
immediately.
If you're looking for better reliability, Covisint is the only VAN I'm
aware of to offer a guaranteed SLA on uptime. A VAN cannot afford to be
down when you have customers as large as General Motors. Feel free to
send an email to [EMAIL PROTECTED] for more
information.
Ryan Bachman
_____
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of
Thomas Seay
Sent: Monday, May 15, 2006 2:11 PM
To: ddaviesnew; [email protected]
Subject: Re: [EDI-L] Is anyone else having AS2 issues with GXS?
Sorry to hear about your problem, but it doesnt
surprize me. After all, it's GXS we are talking about
here. I wont work at a company that has GXS as a VAN.
I avoid a lot of headaches and frustrations that way.
BTW, how do you like their customer "service"?
-Thomas
--- ddaviesnew <[EMAIL PROTECTED]> wrote:
>
>
> They have been down since 10:30 and they can't
> provide an update as to
> when the VAN service will be back on line.
>
> It's time to look elsewhere.
>
> Frustrated.
>
>
>
>
>
<<He piled upon the whale's white hump the sum of all
the general rage and hate felt by his whole race from
Adam down; and, then, as if his chest had been a mortar,
he burst his hot heart's shell upon it.>>
Herman Melville, "Moby Dick"
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