We have been a customer of the Inovis VAN for many years. The reliability has been excellent, and all-in-all, the customer service has been acceptable to good. We have been able to resolve most support issues through their Web site, and that is the way to go if you can because if you have to call them, the only people you get to talk to may not know more about the technology than you do. These people, in turn, have to compete for time from the really qualified technical people at Inovis, and so things can be dragged out much longer than necessary. The last technical issue we took to them took months to resolve, the resolution is only a temporary fix, and it became clear during the process that the time of their qualified technical people is much more important to Inovis than my time. Of course, I have run into this situation with many vendors besides Inovis.
Regards, Steve Becker Sports, Inc. -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of phoenixedi Sent: Tuesday, July 11, 2006 5:43 PM To: [email protected] Subject: [EDI-L] Inovis VAN - Anyone Here Use Them Does anyone here currently use Inovis' VAN? Any pros or cons? Thanks. ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
