Senior Technical Support Analyst Company: Emanio, Inc. Job location is Libertyville, IL
Please direct your responses to: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> This person will have direct contact with our customers via phone and e-mail. We expect that the majority of the issues will be administrative in nature and so we are looking for someone with significant experience debugging problems in a variety of enterprise software systems (application servers, databases, operating systems). Responsibilities for the position include: - Develop deep knowledge of the company's products as an administrator would - Provide technical assistance to the company's customers via both phone and e-mail - Understand customers' problem statements, troubleshoot and refine the issues, develop and communicate the solution to customers - Work with senior developers to resolve product-related issues, including debugging and bug submission - Track all customer interactions via the company's support tools - Be an advocate for the supportability of the product and customer needs by working with Product Management and Engineering - Contribute articles to a developing knowledge base - Carry a pager and work to resolve critical issues 24/7 - Be flexible with a 7am to 7pm (CST) rotational schedule. - Infrequent travel may be required The successful candidate will have the following knowledge and expertise: - Minimum of 2-3 years supporting enterprise software products - Significant knowledge of administering EDI Platforms such as Trading Partner Desktop, Gentran, TrustedLink. - A Bachelor's degree in MIS or CS or additional experience - Experience with complicated software products that involve multiple components - Experience with Windows and Linux operating systems - Knowledge of typical enterprise network configurations and environments - Track record of strong troubleshooting skills and putting the customer first - Knowledge of EDI, XML and SQL * [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
