Our company is small, our IT group is my boss and myself. When I process inbound EDI orders there are times when the customer doesn't send the correct UPC code (I know your thinking that is hard to believe). I print the raw data and consult with Customer Service on which item the customer is ordering. The customer service person will tell me what item they are ordering and I will change the item number in our application files and process the order into our system. I send an email with the raw data attached to the customer service person to advise the customer to correct it in their system prior to ASN's and Invoices being sent. Some times the customer will cancel the incorrect PO and resubmit the correct UPC on a new PO but the majority of the time the customer changes their system and the PO isn't cancelled. The raw data in my EDI translator is unchanged, we have documentation with customer approval for the change, the orders are processed and shipped without rejection. I feel I am not compromising the raw data, but I am also not delaying the processing of orders by waiting for the customer to retransmit. Some customers won't retransmit. I don't know if this would work for a larger company, but it works well for us. We are a seasonal manufacturer of food gift items. We are only in production 6 months of the year so I only receive EDI orders from August to November. Leaves alot of time to do other projects. I used to work at an international company but now enjoying the personal touch and multiple hats of life at a smaller company. I am not a "number" anymore. haha Denise
-----Original Message----- From: John [mailto:[EMAIL PROTECTED] Sent: Friday, December 15, 2006 7:44 AM To: [email protected] Subject: [EDI-L] Re: Letting Customer Service Modify Data - SAP or EDI? - Opinions Please Only two persons are allowed to change EDI The customer or the EDI administrator with the customers written approval. The CSRs I work with are constantly making simple mistakes everyday that I have to correct for them. There is no way I would want them to have the ability to change the EDI data, that would be like having the monkeys run the zoo. In our system we have EDI orders which come in for quantities that are not consistent with the norm. Our system allows (with a managers password) for over or under fulfillment of an order. I think I will put this up on the wall in our IT EDI office. " But as far as the EDI group is concerned, we have the EDI Hippocratic Oath: "First, change no data."" I love it. Have a Merry Christmas and a Happy New Year. John A. Grimm MIS/EDI JIT Services [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
