SEEBURGER in North America has been growing at over 100% per year for
the last few years. As part of our continued growth, we have an
opeing for a Technical Writer. Anyone interested, should forward
their resume to Jason Jones at [EMAIL PROTECTED]
Here is the position description:
SEEBURGER Technical Support Engineer
SEEBURGER Inc. is a global leader in enterprise B2B integration
technology and consulting services. With over 7,000 customers and 20
years in business, SEEBURGER offers a unique blend of stability and
rapid growth on the latest technologies for the right person.
As a technical support and managed services engineer you will work and
learn with world class e-commerce professionals and be afforded the
chance to develop your existing skills on a broad portfolio of
products and technologies, including EDI, XI, RFID, SAP, BPEL and
business integration.
We offer an attractive starting salary, plus an attractive and
objectively determined bonus program, along with a full range of
company benefits. Annual growth is high at SEEBURGER, so the
opportunity for career development and challenging personal
achievement is also high for talented and dedicated professionals.
A SEEBURGER Technical Support Engineer is responsible for responding
to customer support requests via the telephone, e-mail, or proactive
monitors. The TSE provides accurate, efficient and friendly customer
and issue resolution, leveraging the resources and training that we
make available.
Job Responsibilities:
Answer requests for technical assistance in a timely and proficient
manner
Provide documentation, diagnosis and issue resolution
Provide excellent customer service
Stay on top of new technologies and trends affecting the supported
product or environment
Qualifications:
Above average communication skills (verbal, listening and written)
Problem solving mindset - ability to triage issues quickly and
handle unexpected cases
Time management ability to work a list of multiple tasks with
differing priorities through to completion over time. Focus on the big
things, while keeping lower priorities moving along also.
Skills:
Strongly Preferred: Extensive background in EDI/
Integration/Translation technologies, like Seeburger, Inovis, Gentran,
Datastage
Strongly Preferred: Strong knowledge of EDI and XML, including ANSI
X12 and/or EDIFACT
Strongly Preferred: Exposure to SAP/IDOC, trading partner
configurations
Preferred: Experience with EAI tools like - See Beyond, TIBCO,
WebMethods, Biz Talk or CrossWorlds
This is an Atlanta based position.
Please submit your resume to [EMAIL PROTECTED]
...
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