Steve You asked about other VANs. "Do other VAN's have procedures/hardware etc... in place that would have prevented this particular issue or reduced the downtime ? I am asking because we have been considering switching VAN's and we want to make an informed decision.
A quick note about my company, Kleinschmidt. We have two on-line production sit es. One site is located at the corporate office facility and the other is a rem ote production site known as "Kleinschmidt North". Both facilities provide on-l ine production service for our customers and their trading partners. We believe Kleinschmidt is the only provider in the United States that has an operational second production site, also referred to as a disaster recovery site, which is available for use 24 hours a day, 365 days a year. Our system design allows easy expansion to support the increase of customer data volume. The reliability and flexibility of service is attributed to the use of fault-tolerant Tandem computers, the method in which system software has been implemented, and the existence of power and communication redundancy. We provide uninterrupted customer service to our customers and their trading partners 24 hours a day, 365 days a year. To insure the best support, Kleinschmidt's technical personnel and programmers have computers and high speed communication equipment at home so they can respond quickly, day or night, to a customer's situation. As for downtime, we had zero planned (scheduled) or unplanned downtime last year (2006). I could go on... but won't. If you are interested in more information you can find it a <http://www.kleinschmidt.com> www.kleinschmidt.com or by contacting us at 847-945-1000. Doug Doug Anderson Vice President Sales Support Kleinschmidt Inc. 450 Lake Cook Rd Deerfield, IL 60015 847-405-7457 (Office direct) 847-826-3531 (cell) 847-945-4619 (fax) [EMAIL PROTECTED] . <http://geo.yahoo.com/serv?s=97359714/grpId=2107676/grpspId=1705005582/msgId=18912/stime=1172102772/nc1=3848550/nc2=3848642/nc3=4025377> [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups - Join or create groups, clubs, forums & communities. Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups - Join or create groups, clubs, forums & communities. is subject to: http://docs.yahoo.com/info/terms/
