Dedicated Technologies, Inc. (DTI) is a regional IT consulting firm
based in Columbus, Ohio. We are growing, and we are seeking
qualified candidates to grow with us! We now have an opening for an
EDI Technical Lead.
Overview:
Goal Contribution: Balance enterprise capability with business needs
in solution creation. Build centers of excellence to be best-in-class
as we plan, build and run EDI solutions.
Purpose:
Responsible for designing, implementing and supporting applications,
systems and IT products required to enable client's business
objectives. Responsible for providing Tier 2/3 support for EDI
applications, systems and IT products required to enable client's
business objectives. Responsible for overall application health
monitoring, assessments and improvement.
Responsibilities:
Assist with creation and implementation strategies related to
EIT Mission, Vision, and Values, and objectives as they relate to
Application Management and Support.
24x7x365 secure, cost-efficient and reliable application
support organization that leverages collective resources and
capabilities to maintain and support applications.
Resident business process expert
Validates break/fix severity levels
Approves technology solutions
Provide maintenance and minor enhancements for applications
for on-going supportability, stability, and enabling business
functions.
Help manage demand for enhancements & support work
Provide technical leadership to all maintenance and support
activities related to EDI systems. Give subject matter expertise to a
Tier 2/3 support organization focused on supportable application
delivery, development of defect resolutions/minor enhancements,
capacity planning, application monitoring, case management, and
resolution of major outages for assigned applications. Responsible
for approving technology solutions for the maintenance and
development of EDI systems managed within the Service Delivery
organization.
Specific Duties, Activities, and Responsibilities:
Technical Proficiency Applies comprehensive
understanding of concepts within own technical area to design
relatively advanced solutions; demonstrates understanding of key
business drivers. Serves as an expert within a technical area and
educates others on technical issues. Requires in depth knowledge of
organization stated technology standards, procedures and methods.
Assessment - Resolves complex support issues
involving production systems. Performs advanced validation of system
health following changes or upgrades to code, servers or
environment. Participates in routine failovers, mock outages and DR
scenarios. Translates and interprets functional requirements
documentation for projects.
Creating and Delivering Solutions - Develops or
adapts new innovative solutions to moderately complex problems for
job family to improve performance and efficiency, consciously
balancing the risk and reward trade-off. Develops solutions for the
organization's core application systems and supports interfacing
systems. Assists in system/applications integrations. Performs
design reviews.
Problem Solving - Solves moderately complex problems
Consistently delivers, on time and on budget on individual, project
and organization goals/commitments, despite obstacles or uncertainty.
Leadership Effectively listens to and explains
difficult issues; works to establish consensus and alignment among
team members. Builds the confidence and respect of others through a
positive and energizing style. Promotes teamwork and open discussion
of issues, coaches and guides others, openly valuing and encouraging
individuals with different thoughts and beliefs.
Implementation - Lends business process expertise to
facilitate effective implementation. Measures performance of the
newly implemented solution against desired results and makes basic
improvements; demonstrates a strong sense of ownership for outcomes.
Consultation - Recommends methods for improved work
processes, detailing the process's strengths and answering clients'
questions to gain group consensus.
Customer Orientation - Interprets customer needs and
their business challenges, assesses requirements and identifies
solutions to non-standard requests.
Major Event Management - Applies knowledge and skills
to a wide range of standard and non-standard situations. During
significant outages impacting EDI systems, provide leadership for
service restoration activities while managing communications to
clients and IT leadership regarding status. Drives significant issues
to resolution via Root Cause Analysis process.
Maturity - Provides sound judgment under significant
pressure. Responsible for decisions impacting a production
environment which processes over $20B in customer orders annually.
Flexibility Provides technical leadership to a team
of geographically distributed resources providing 24x7 on call
support. Must be available 24x7 for the escalation of application
and environment issues. May be required to work different shifts
periodically for major issues and events
Team work - Working with leadership of other IT teams
(network, database, engineering, service center, build teams, etc.)
for process improvement, issue resolution and project delivery.
Innovative Certainty - Tracks internal trends and
suggests process improvements based on observations. Questions
current methods, while evaluating broad implications, to develop
practical improvements; focuses on achieving goals rather than a fear
of failure.
Approaches issues from multiple perspectives and collaborates with
clients in generating creative, effective and practical solutions.
Interpersonal Skills Must be able to develop and
maintain strong relationships with various teams including
development, engineering and support. Must be comfortable
interacting with business partners and senior level management.
Case Management - Leading organization to develop
procedures, knowledge base, and competency to resolve complex cases.
Monitoring service levels and overall quality of case management
activities. Works with other teams to identify and address root
causes of support issues and incorporating corrective actions in
future development plans.
Qualifications:
Technical Skills:
7 + years IT experience
EDI ANSI X12
GXS Enterprise System 7.5 or higher
GXS Application Integrator 4.1 or higher
Strong Unix shell and Perl scripting
Working experience in Oracle and SQL Server databases
Analytical and troubleshooting skills
Object Oriented Programming experience
C++
XML knowledge
Network essentials
HP UNIX
DTI requires that selected candidates must furnish DTI with required
paperwork, including (but not limited to) background check permission
requests, an employment application, and profile development
documents as a condition of employment. A valid driver's license and
valid, reliable transportation are both qualifications for this
position. All resumes must include complete candidate name, phone
numbers, phone numbers, and email address.
About DTI:
DTI's business model allows us to hire the best professionals in our
business. We have three practices: Project Delivery, Enterprise
Support, and Development services, each of which is managed by DTI
consultants. Our consultants select who joins our team, and as a
result, they only choose people with whom they would want to work
after the candidates have undergone a rigorous interview process. Our
employees are rewarded with interesting engagements and a very
supportive work environment at DTI.
DTI offers a competitive benefits package that includes a 401k plan
with an employer match; a paid time off plan; a PPO health plan; a
Health Reimbursement Account, a Health Savings Account, a Flexible
Benefits plan that includes life (term and universal), juvenile life,
long-term and short-term disability, dental, vision, accident, and
critical illness insurance; employee and marketing referral bonuses;
parking reimbursement; and discounted financial and legal services
and health club memberships.
Our Vision: By building a clear sense of purpose and strong
relationships within Dedicated Technologies, the staff and leadership
team can then aspire to be the technology service provider whose
quality services set the standard by which others are measured and
that our clients ask for by name."
Please contact:
Heather MacKenzie
Technical Recruiter
Dedicated Technologies, Inc.
614-460-3200 p ext. 231
614-460-3201 f
[EMAIL PROTECTED]
www.dedicatedtech.com
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