Overview: TIE is an international B2B software company, established in 1987 and focused on Business Interoperability. TIE designs, develops, markets and supports a comprehensive portfolio of software products that enables companies to do business electronically and synchronize key business processes with their partners.
In the US, TIE Commerce solutions include a full range of business-to-business (B2B) e-Commerce software, Catalog Management applications, SaaS hosting and consulting services. TIE Commerce provides e-Commerce solutions with extensive capabilities ranging from full-scale enterprise to workstation systems. We are currently seeking an experienced Technical Support Representative to work in our St Paul, MN office. Job Description: As a part of the TIE Commerce Technical Support Team, you will be responsible for providing first and second-level technical support for our customers who are using our proprietary software. This challenging position requires a positive attitude, multi-tasking skills and the ability to communicate product-related questions over the phone and via email to customers with a diverse level of technical background. As your knowledge of our products grows, you will be able to assist customers with basic and complex issues. Issues include install and configuration questions, communications issues, operating system issues, workflow and mapping problems. No day is the same as another in this exciting work environment. Requirements: Communication Abilities The right candidate must possess great communications skills in order to resolve customer issues. You must have the ability to digest complex information and explain the solutions to our customers in plain, understandable language. Along with the above, our ideal candidate would have: EDI, XML, 1SYNC, UCCnet experience. The ability to quickly learn technical concepts, software applications, operating systems, and hardware configuration issues. Excellent documentation skills. Ability to multitask and willingness to learn new products, software or computer systems. Must be flexible with work demands and priorities. Ability to work with other departments and co-workers on an as-needed basis. Windows and LINUX/UNIX proficiency. Scripting knowledge (Windows Batch files and/or UNIX shell script). Understand Java or C++ programming concepts. Web/Internet knowledge. MS-SQL and/or Oracle database knowledge. Familiarity with eVision, Sterling Gentran, Inovis Trusted Link or GXS Application Integrator a strong plus. TIE Commerce is an equal opportunity employer offering challenging opportunities for growth, a competitive salary and a comprehensive benefits package. Visit our web site at www.tiecommerce.com <http://www.tiecommerce.com/> <http://www.tiecommerce.com <http://www.tiecommerce.com/> > for additional company information. If you are interested in this opportunity, please send your resume to [email protected] <http://us.mc1108.mail.yahoo.com/mc/compose?to=jeanne.hentges@tiecommerc\ e.com> <mailto:[email protected] <http://us.mc1108.mail.yahoo.com/mc/compose?to=jeanne.hentges@tiecommerc\ e.com> > [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
