I am trying to get a feel from this group what the best business practice is
around receiving and processing an inbound order that was sent with an invalid
item (assuming you are the supplier).
Where do you deal with the item? Translator? Staging tables? ERP? Other?
How do you deal with the item? Delete the line? Change to active/valid item?
Have a non-inventoried item that indicates a bad item was sent? Other?
Who is responsible for fixing the item? EDI person? Other IT person? Order
management person? Other?
How do you notify the customer? Auto email? Return EDI doc (like 855)? Phone
call? Don't notify? Other?
Based on how you handle inactive items, how would you handle it differently?
Thanks in advance for feedback on this.
Thorsten Evans
EDI Developer
GMCR
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