Bob Hayden <[EMAIL PROTECTED]> wrote:
> The most cost-effective method is to roll a die. (See Deming.)
If the representative's performances all lie within the control limits for
the process that's being measured, yes. If one or more representatives'
performances lie outside the system on the "good" side, then Deming would
have had no problem with rewarding them (though he'd have emphasized that
the most important thing for management to do would be to find out why
they were doing so well and whether they were using any techniques that
could be adopted by the others).
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