Muriel Strand wrote (prompted by a semiliterate and pseudonymous troll)
> i question whether this jerk has assimilated Deming's basic message
> about
> respect for others. i was unable to find a reference for this book OUT
> OF
> CRISES.
I presume the poster meant "Out of the Crisis" (W.E. Deming, 1986).
Makes one wonder if [s]he has actually read it at all, let alone "again and
again".
-Robert Dawson
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