Hi,
One of our Info Systems Team members sugguested we survey our customers
with the survey below. The goal is to gain insight on whats done
well/not and where to improve. Im not sure this captures that, nor how
real the data would be to reality.
I have heard its 10 to 1 that unhappy users reply, and happy was even
less.
How do we account for that, or how should this be done.
THANKS.
To help us analyze the assistance we provide you,
please REPLY to this questionnaire.
On a scale of 1 to 5 (1 = Unacceptable, 3 = Met your needs,
5 = Excellent) rate each the following
(Q1) Overall handling of support by the IT Group.........(1-5):
(Q2) Ease of Access to help..............................(1-5):
(Q3) Timeliness of Problem Resolution....................(1-5):
(Q4) Communication of Problem Status.....................(1-5):
(Q5) Effectiveness of Solution/Info......................(1-5):
(Q6) Technical Expertise of the IT staff.................(1-5):
(Q7) Courteous Service...................................(1-5):
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