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"For budget reasons it wasn't possible to translate the questionaire..."
That seems to hide some interesting issues. You pay consultants to
generate an instrument that many of the respondents can't deal with
effectively? And you expect management to pay attention to the results
of such weak research? I have worked as a manager and an internal
consultant in multilingual industrial settings. Serious managers insist
on effective communications with their employees for a number of good
business reasons. I would hope that customer and supplier communications
would be treated as seriously.
Again, I repeat, the terminology used in the scales is not a
"statistical" issue, but a communications issue.
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