Hi Simon, everyone,
The response from on-disk:
========
Greg,
I'm truly sorry to hear about your troubles with Edubuntu.
The fact of this disc is that it was not burned here. They were actually
'pressed' in Europe by Canonical.
With the exception of Xubuntu, all of our Ubuntu related discs were
purchased through shipit.ubuntu.com. The rest of the discs in our
catalog are burned here and have a very complete check system in place to
ensure we're not sending out coasters.
Without the full story, it's our way of extending our Developers Portal
(http://portal.on-disk.com) Financial support services to the Ubuntu
family of discs by purchasing discs vs burn on demand.
With that said, I'm sure there is a work around for you at
http://edubuntu.com/help
If you would like us to burn you a disc, we will be happy to do so and
send it to you ASAP.
========
Best,
Grem
On Fri, 15 Dec 2006, Simon Ruiz wrote:
I see, though I suggest the list be bothered with this because it is a problem
and needs to be aired out and addressed. I will copy the list in this reply.
I'm not interested in blame, really, as much as finding your problem and
getting rid of it. I understand your disappointment, and I don't want your
disappointment to happen to anyone else.
I don't understand the CD verification process enough to use that as the basis
for any conclusions or assumptions.
The error message that you wrote suggests, by speaking of missing files and
such, that the filesystem of the iso was modified between the Edubuntu project
and its pressing, which is why I suggested going to them.
"Do these people use the official image directly without modification?" needs
to be established.
If so, "are they receiving this complaint from other customers?" is another
question worth pursuing.
My experience wouldn't serve in any technical capacity to help fix this
problem, I merely suggest a way forward.
HTH,
Simón
________________________________
From: Gregory Adam Marton on behalf of Gregory Marton
Sent: Fri 12/15/2006 9:45 AM
To: Simon Ruiz
Subject: RE: Bug report: bad disk but self-test succeeds
Hi Simon,
I don't want to bother the entire list with this, but I thought I'd try to
explain a bit better.
On-disk is the U.S. company that the edubuntu website suggests as the place
to purchase nicely pressed and packaged disks. I did send a complaint to
them, but I can only blame them to a small extent.
The disk has a self-test, which passes!
If they are being responsible and running the disk's own diagnostic after
pressing it, over and above verifying the image, then they still would have
thought the product was working. The only way they seemingly would be able
to tell that there is a problem is if they actually tried to install on a
machine. This is an edubuntu quality control issue, not an vendor one.
Bad disks happen. The .iso that I burned worked fine. I'm reporting a
problem with verification, and especially with user experience. Better
install-disk self-testing can mean the difference between a user who gets
the impression that everything in "the Linux world" is the user's problem,
and a user who installs it and learns.
Best wishes,
Grem
--
-------- __@ Gregory A. Marton http://csail.mit.edu/~gremio/
----- _`\<,_
---- (*)/ (*) #The grappling hooks on to the enemy ship.
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