The pro and cons of web-chat, and some technical options are collated at:
https://www.mediawiki.org/wiki/Live_Chat_System
(especially the 2nd-to-last section, for "Why not IRC?")
IRC makes followup discussion, or time-delayed discussion, too difficult,
if the user doesn't use their identical username, and state their
home-wiki. Also, it shows IPs if users don't obtain a cloak first.

However, just for informational purposes, here are links for easy
comparison:
https://kiwiirc.com/client/irc.freenode.net/test
http://webchat.freenode.net/?channels=#test
( the default client uses http://www.qwebirc.org/  )

HTH,
Quiddity


On Tue, Aug 12, 2014 at 4:45 AM, Pine W <[email protected]> wrote:

> That proposal could be considered in the long term, but right now we have
> plenty of people who seek and get help on IRC, and we can make incremental
> improvements to their experience faster than we can build a new tool from
> scratch. Few newbies fail hard at IRC. The basics are similar to texting
> and private instant messaging software. Let's improve the newbie user
> experience.
>
> Pine
> On Aug 11, 2014 1:48 PM, "Nathan" <[email protected]> wrote:
>
>> Newbies are going to fail hard at IRC. Pretty much all of the questions
>> Seb
>> poses for a built-in newbie chat still exist with a built-in Freenode
>> interface, with the addition of a complicated and often difficult (not to
>> mention culturally... unique) environment. Much better to think along the
>> lines of the Teahouse, but live. You can jump into a chat queue, and
>> people
>> who want to help chat with you, and you can close the chat whenever you
>> want, and you can't contact people outside of the queue using chat.
>> _______________________________________________
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>> [email protected]
>> https://lists.wikimedia.org/mailman/listinfo/wikitech-l
>
>
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