"Jonathan K. Weedon" wrote:
>
> All,
>
> <vendor>
>
> First off, I understand the request to reduce the number of product
> specific postings to this group. However, that puts us in a bind:
>
> a) Don't respond, giving our customer the feeling that we are
> unwilling to help with their problem.
>
> b) Respond, provoking the ire of others in the group.
What about the third option:
c) Respond to the original sender, but not to the mailing list. You then get
the best of both worlds (customer happy, group happy).
________________________________________________________________________________
Evan Ireland Sybase EAServer Engineering [EMAIL PROTECTED]
Wellington, New Zealand +64 4 934-5856
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