I had a screwdriver antenna that I needed to ship from Victoria, BC to California for a warranty repair. The manufacturer said to use FedEx, UPS or DHL. FedEx isn't very close, and I don't like UPS (that's another story), so I went to DHL. They would only let me send it by air, for a very high cost. They told me I had to have an account to send it by ground. Huh? That makes no sense. I asked if I could open an account - they said no! Only businesses can open accounts, and they have to be doing regular business with DHL *before* they can open the account. Then he suggested I would be better off shipping it with someone else.
I asked him if it was company policy to make life difficult for customers, then send them to the competition. He just shrugged. Needless to say, I took my business elsewhere, and will do so in the future. On Tue, 2005-01-03 at 12:00 -0800, Kevin Rock wrote: > My thesis advisor made the same mistake. He sent a bound copy of my > thesis from Albuquerque, New Mexico to Buxton, Oregon via DHL. First time > DHL lost the package. So my professor gets another copy printed and > bound. Then he sends it to me via DHL once again. They cannot find my > house so they send it back to New Mexico. Finally I got on the phone to > my advisor and convince him to use the United States Postal Service. > Wonder of wonders I received my bound thesis within two days. I do not > believe I will ever use DHL to deliver packages either to me or for me. > Your story just points up their problems once again. > 73, > Kevin. KD5ONS > > > > On Tue, 01 Mar 2005 11:47:36 -0300, Chris <[EMAIL PROTECTED]> wrote: > > > Hello List, > > > > K2 Serial number 4768 has arrived in VP8 (Falkland Islands). Inventory > > completed and building to start shortly. I've got the K2 KPA, SSB, NB, > > DSP and KAT100 modules. > > > > I want to publicly thank Lisa Jones at Elecraft for her efforts in > > getting the kit to me. Getting anything through the mail system to the > > Falklands can be a problem and because I had ordered all the modules > > together the package was quite big and weighed in at 19Lbs. Elecraft > > usually ship smaller packages to the islands using standard > > international airmail, but in this case I decided to use DHL. This is > > where the story gets messy. > > > > 1. DHL advised Lisa that they can only send documents to the Falklands. > > 2. I obtain a booking form from the DHL office in Stanley and request > > the pickup from this end (seems ok) > > 3. Lisa confirms with DHL that is OK > > 4. Package collected from DHL > > 5. Package shown on tacking as far as Miami, then back to a depot in > > Cincinnati - then in disappears > > 6. Lisa chases DHL from there, I chase from here. > > 7. DHL unable to find the package, although they did find the label - > > keep an eye out for that serial number Elecraft! > > 8. DHL declare the package officially lost and I have to start the > > insurance claim process, which will take a few weeks apparently. > > This has taken about 10 - 12 days so far. > > 9. Elecraft agree to ship a replacement package on the basis that I will > > forward the insurance money when it comes through. You won't find many > > companies offering that level of service!!!!!!! > > 10. I book the pickup again - DHL have promised free delivery if/when > > they get the delivery through. > > 11. Package collected (this is a Friday) > > 12. Tracking shows package has reached Miami on Sunday - so far so good. > > 13. Between Sunday and Tuesday the package travels between Miami and > > Cincinnati three times. > > 14. Get on the phone to DHL, two-pronged attack, I call the DHL office > > here and call the DHL USA help desk. Apparently Cincinnati are sending > > the package correctly to Miami, from where is should route to Santiago > > Chile, but the Miami are sending it back because they don't know which > > DHL office in the Falklands to send it to - There is only one DHL office > > in the Falklands. > > 15. Miami office is told to send it and it will find the correct office > > ;-) > > > > DHL deliveries to the Falklands come in on Saturdays only. To make this > > flight a package has to be in Santiago by midday on Thursday. Package is > > cleared into Santiago at 10:59 - whew! made it! > > > > Package arrived on Saturday - DHL don't do door to door here; you have > > to collect from their office on Monday, but they called me at 7pm on > > Saturday to tell me that I could collect it right away, if I wanted to! > > I was around there before they had finished putting the phone down! > > > > Original package was shipped on 3 March - I got it on 26 March, ordinary > > mail might have been better! > > > > Cheers > > Chris VP8BKF > > > > > > _______________________________________________ > > Elecraft mailing list > > Post to: [email protected] > > You must be a subscriber to post to the list. > > Subscriber Info (Addr. Change, sub, unsub etc.): > > http://mailman.qth.net/mailman/listinfo/elecraft Help: > > http://mailman.qth.net/subscribers.htm > > Elecraft web page: http://www.elecraft.com > > > > > > > > -- 73, Brian VE7NGR _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
