I usually don’t comment on these types of forums, and invariably someone will find fault with your comments and take you to task. However; in spite of that I feel burden to share the following perspectives with this group.
I have had 69 years of experience, many levels of electronic maintenance, from vacuum type electronics, in the 1950 through large scale integration using computers and digital logic. Through this time the following has happened to me. 1. I have seen the following go out of business – Heathkit, Collins, Drake, and many others. As companies grew larger, they forgot their roots and those things which made their product so great. 2. I have IC 821 that was a great radio. Company after 6 years has decided not to support the radio can’t get parts. Solution: Throw it way and buy another radio. The same manufacture has decided not to sell another produce last year because they new they had a lot of field problems because of the complaints of the customer. Their solution was to not support the radio any more. I ask you is that customer service ? We all now the answer. 3. Some manufactures have proprietary hardware chips and software. When you have problems and they have chosen at the corporate level not to support or move support services overseas to off shore companies, what happens. We have all had this happen to us with some computer companies. It is ex-asperating. I could go on, on and on, so here is my point. Elecraft Company is doing it right. Bring jobs back from over seas back to USA. Designing a great product. It appears they won’t leave you in the dark. Your support and further purchases depend on your satisfaction. So lets continue to help support in all ways to make this company stay in business. Brian Mc Inerney WB8IDY CF 989-859-9374 -- Brian McInerney WB8IDY ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
