Just for grins, I once did a fairly large informal survey of a broad cross section of product and vendor reviews on eHam.net. As a quantitative rating system it fails miserably, of course, but what I found really interesting was that the very great majority (as in 80% to 90%) of the 0's and 1's were given for poor customer service, not bad products. People will generally excuse a mediocre or even poor product if the vendor holds their hand tightly enough, but the one thing that will almost universally cause customers to swear off buying from that source ever again is poor customer service.
73, Dave AB7E On 7/19/2012 1:39 PM, Greg wrote: > I would not hold your breath. While Tom's antennas may be decent, it > seems you have to be on some special list to get a response from them. > I have tried at least half dozen time to both email addresses and > never a response. I gave up and chalk it up to very poor customer > service and that is not a company I want to do any business with. > > 73 and GL > Greg > AB7R > > > On 7/19/12, Ray Fletcher <[email protected]> wrote: >> I am having problems too, getting a response from Tom. Natan has been in >> contact with me and working with Tom to set up my order. I sent him $350 >> late May via Paypal, but got no response. I'm not sure he if he is on a >> trip or what, but was hoping to get his Bravo 7K by Field day to run with >> my >> K3. Others have said he takes some time to process orders. His web site >> says his E-mails are running better, but I'm not so sure. >> >> -- >> View this message in context: >> http://elecraft.365791.n2.nabble.com/N6BT-Antennas-tp7381633p7559475.html >> Sent from the Elecraft mailing list archive at Nabble.com. >> ______________________________________________________________ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:[email protected] >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
