Hello Tom: Very well put!! Having been in the professional two-way radio business it was always nice to hear from a satified Police chief or Sheriff. I don't like to see all the flame throwing that goes on, but I guess everyone has that right. I am new to the Elecraft equipment having been a ver big Y**?? owner for over 30 years now that they are not supporting their equioment over 10 years old. It has made me do a lot of thinking about radios that I can work on, in my own home shop. Also a radio that doesn't use a lot of custom parts that when that company runs out you just trash that $3000.00 to $10,000.00 radio. I don't know about you and most of the other retired hams that go out and buy a new $5,000.00 radio every 10 years!! That is why this old dog so like Elecraft I can stick a soldering iron in it and no one gets excited!!! 73s all from a very happy K2 owner. Bill, W0WFH Linn, Mo.
________________________________ From: Thomas Currin <[email protected]> To: [email protected] Sent: Monday, August 6, 2012 10:08 PM Subject: [Elecraft] Customer support observations Hello, I've been following this forum/mail list for a couple of weeks now and I thought I'd share a couple of observations. You may agree or disagree with my conclusions. So be it. I'm a very new Ham and am in awe of the collective knowledgebase shared here. I learn a lot from just reading the posts. Collectively you are quite an amazing group. Really. Also, as a new Ham, I probably have more questions than the average customer and those questions lean to the very basic end of the spectrum. Do you know which company has answered all of my questions without hesitation? Yes, it was Elecraft and some of those questions were pretty basic. They were answered in a timely fashion courteously. That means a lot to me and I can see from the posts that others appreciate that as well. My experience with other companies, a couple of them based in the USA, has been that they didn't respond or their response was simply, "It is in the literature." or words to that effect. I really don't appreciate that lack of customer service. So, what that means is I'll be buying products from Elecraft and not from others. I appreciate their commitment to their customers and their sincere desire to provide the best products they can provide. I've never met them and have no connection with their company or their employees. So far all I've purchased is a dummy load kit so I'm not a big spender either. I'm taking the time to write this because having been in a profession which is heavily involved in customer service for the past 40 years, I know that dealing with complaints and questions all day every day can be trying. A few compliments every once in a while go a long way to making the job, and life in general, a lot more pleasant. You are doing a great job guys and am confident you will continue to do so. Thanks, Tom WA3L ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
