I think Sebastian may be on to something here! Elecraft is growing -- great news in many ways. OTOH, a widely distributed "virtual" company can't help but have communication issues. I think an automated response, which can seem unfriendly in many cases, can be used to advantage. It could say, for example:
"Your e-mail has been received by Elecraft Customer Service and we pride ourselves on great customer service. If you are inquiring about a product returned for service, and you didn't include your RMA number and amateur callsign in your e-mail request, it may take a while to route you message to the appropriate service group. If that's the case, please just copy your sent message and resend it with the RMA number and callsign in the Subject line. We will then be able to serve you even better" That will help those customers who don't watch the e-mail list! BTW, I've always received very prompt response to my e-mail -- but when Elecraft gets to be the size of GM (perhaps not great example <G>) we will no longer be able to expect Wayne and Eric to get involved in every service question! Regards, Joel Hallas, W1ZR Westport, CT *********************** An automated response to an initial email should be standard practice in business. This lets the sender know they at least have the correct email address, and should list the times the business is open, etc. ... 73 de Sebastian, W4AS ******* ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
