One of the very reasons I own two K3's a P3 and a KPA 500. The products rock and if you have problems the tech support is tops!
Mike W0MU W0MU-1 CC Cluster w0mu.net:23 or w0mu-1.dnsdynamic.com Http://www.w0mu.com On 8/28/2012 2:15 PM, John Gibson wrote: > Dear Elecraft Friends, > > Up through last weekend I had been operating my K3 #820 with MCU 4.31 and DSP > 2.72, firmware that dated from March 2011. I was content with my K3’s > performance, and saw no reason to upgrade. > > But Reflector reports praising recent improvements in NR and NB operation > finally persuaded me that I should update my K3. Accordingly, last Monday I > downloaded the latest Mac K3 Utility and began the upgrade. All went well > until the Utility tried to install the DSP files, at which point my K3 choked > and everything stopped. I suddenly had a non-working radio and was at an > impasse. > > I contacted Elecraft support and soon heard from Gary Surrency. Gary, in > turn, passed my message on to David Fleming, who has full responsibility for > the Mac K3 Utility. > > David was solicitous and extremely helpful. He pointed out that my ancient > Mac Powerbook computer with OS 10.4.11 is too long in the tooth to run the > current Mac K3 Utility, and he kindly sent me the latest version that my > computer would tolerate. Following his very specific instructions, I used > that older Utility to successfully install all of the new firmware files. My > K3 now is back in operation with the latest firmware. > > David went far beyond the call of duty to help me solve my problem. In fact, > he sent his last e-mail message to me last evening at 10:40 p.m. (we both are > on EDT). I consider his dedication typical of what we all have come to expect > from Elecraft support. > > Thank you David, and thank you Elecraft. > > 73, > John, no8v > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
