Excellent observations, which closely mirror my own personal experience. I haven't had the nessesity to have many interactions with Elecraft directly, but the ones that I have had - including an AUX DSP issue where Elecraft went "above and beyond" (thanks Rene), have been exceptional.
And before the mindless "Kool-Aide" comments start, note that I work for an automotive electronics supplier and I know great customer service when I see it. Mike Alexander - N8MSA ----- Original Message ----- From: "John Harper" <[email protected]> To: [email protected] Sent: Wednesday, February 26, 2014 9:51:41 AM Subject: [Elecraft] Elecraft customer service http://www.ae5x.com/blog/2014/02/26/nikon-and-elecraft-customer-service-comparison/ _______________________ Wes, The level of corrosion shown in your photos is so bizarre that it is of general scientific interest. Therefore, I'm going to replace your board at no charge just so we can see if it happens again. Despite the 6% humidity. Please call CS to make the arrangements. Tell them Wayne sent you. 73, Wayne N6KR ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
