Recently a friend took a Ford Escape in for a safety recall, trannie firmware update (to resolve an issue that will eventually destroy the trannie) and a Sync update (original 5 year old version that doesn't meet the stated ability).
The recall was free. The firmware updates were 5 minutes of computer time and $125 EACH. The problem with the trannie has TWO TSB's and is clearly Ford's fault. I'm sure if they could have charged for the safety recall (their fault) it would have been. Ford could learn about customer service from Elecraft and it reinforces why I'm happy I don't own a Ford. My GM updates have been free (except the Nav GPS, an expensive convenience). Elecraft has added new features as well as fine tuned earlier features resulting in an entire system that is simple to manage and easy to remote and plays well with other brands (SteppIR and more). Not many companies manage that. And all updates have been free, except when it requires additional hardware (like P3 SVGA). No one else does that. Ford results: safety improved; longevity improved; usefulness improved. $250 later, 2.5 hours at their shop rate, done in a half hour (but the vehicle must be there at dawn, maybe done by dinner). Good for Ford, not the consumer. Anyone at Elecraft want to take over Ford service? ;-) 73, Rick wa6nhc Tiny iPhone 5 keypad, typos are inevitable > On Dec 7, 2014, at 7:09 AM, W2BLC <[email protected]> wrote: > > Sorry to disappoint David, but the majority of the updates actually involve > firmware/software updates - involving the "convenience" factors of the > vehicle. Hence, it is good example and stands. > > Bill W2BLC K-Line > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [email protected] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
