I agree fully with Jerry (his message below). Good service costs money, which can be supported only through service-based charges or product revenues. Including service costs in product pricing acts as a form of distributed-premium insurance for all of us. So, while in my view Elecraft products aren't cheap by any means, for me the net value has been and continues to be outstanding.
I also agree with Jerry's statement that this level of service is nearly unique. All around us consumer companies attempt to cast the service burden on the customer - self-checkout at supermarkets is one example, self-checkin at airline counters is another, pump-your-own gas, and so on. The apotheosis of this trend came for me when on a United Airlines flight the passengers were asked to clean out the seat back pockets to tidy the aircraft for the next flight of passengers. This, from an airline that no longer gives us peanuts (either literally or metaphorically.) I remember a sign I once saw in a high-end telescope shop: "Buy the best first and cry only once." Amen. Ted, KN1CBR Message: 7 Date: Wed, 10 Feb 2016 09:06:43 -0500 From: "Jerry Moore" <[email protected]<mailto:[email protected]>> To: <[email protected]<mailto:[email protected]>> Subject: Re: [Elecraft] Competition from ICOM? Message-ID: <[email protected]<mailto:[email protected]>> Content-Type: text/plain; charset="us-ascii" Regardless of the make/model/cost. I've not had a radio company yet to give the quality and quantity of service that Elecraft has delivered to me personally. The day that radio costs get to the point of being disposable we'll see the quality and quantity of support drop to primarily community and self help. For me personally it's a pleasure to support Elecraft and their products primarily because they are aggressive to engage me in resolving any issue I may experience. I can't name any other company in my lifetime that's done that. Jerry Moore CDXA, INDEXA, SKCC, Fists AE4PB, K3S - S.N. 010324 http://www.qrz.com/db/AE4PB Edward A. Dauer Dean Emeritus and Professor Emeritus of Law University of Denver ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
