Will do - thank you.
Tom, W1TEF
On 8/4/2016 5:27 PM, Eric Swartz - WA6HHQ, Elecraft wrote:
Hi Tom - Before shipping the paddle, please make sure first to contact
our support team via supp...@elecraft.com or on the phone to get a
return Service Authorization (RSA) tracking number, return
instructions and our correct return shipping address information.
That will speed its repair and avoid any chance of losing it here.
73,
Eric
/elecraft.com/
===
On 8/4/2016 2:20 PM, Tom Francis wrote:
Wayne,
I am constantly amazed at the quality Customer Service Elecraft provides
it's customer base. How many people can say they got a reply from one
of the guys who owns the company?
Thank you very much - the paddles will be on their way tomorrow.
Thanks for the information - I appreciate it. I really like both my
KX3 and
KX2 - I have a hard time choosing between the two if I'm going
somewhere. :-)
Thanks again - much appreciated.
Very best regards,
Tom, W1TEF
Lexington County, SC
On 8/4/2016 3:37 PM, Wayne Burdick wrote:
Hi Tom,
Your KXPD2 should not have any issue with contact screws loosening
over time. Please return them for rework. Sorry about that.
We needed a new paddle was for the KX2 because it's a much smaller
radio. Some operators using a KXPD3 with the KX2 find that they have
to hold the radio in place, because the KXPD3 has much longer paddle
arms. This is much less likely with the KXPD2.
The KXPD2 is also smaller, so it takes less room inside a small
travel bag like our CS40.
Finally, some customers have asked if we could attach the adjustment
wrench to the paddle for storage. We had a opportunity to implement
this feature in the new design. The KXPD2 has a 3D-printed housing
with clips built in for this purpose.
73,
Wayne
N6KR
On Aug 4, 2016, at 11:47 AM, Tom Francis <w1...@swsports.org> wrote:
I have both, am primarily a CW operator and this is my impression.
The KXPD2 has "issues" - at least for me. The contact posts keep
loosening up -
it doesn't matter how hard I tighten them (I'm afraid of over
torquing the screws
but they are snug), they loosen up. I tried non-hardening Loc-Tite
on the screws
to no avail. It only seems to happen in a long QSO - not sure if
its the vibration
or the fact that the contact points are at the top of the long
contact post which,
even with a light touch, gives some pressure to the posts. Or the
countersink
for the screws in the plastic is too big which could cause it. Or
the screws are
aluminum and the posts stainless - two different expansion rates in
variable
temps.
Having said that, my good friend N3EWW doesn't have any issues with
his
KXPD2 and hasn't had. I had his radio for an entire week using the
paddles
and never once loosened up. So it might be a quality control problem.
The KXPD3 is a whole different construction. The contact posts are
shorter and
I have not had any issues with them loosening up even under heavy
use. I like
their overall look of them also.
As far as cosmetic things, they look good, feel good when properly
adjusted and
seem to work just fine (other than the contact post issue). I will
say neither one
is for the heavy handed CW op unless you have a way to secure the
radio. Then
again, if you are heavy handed, that could be an issue with respect
to the contact
posts.
Now if I had known at the time I ordered the KX2, I would have
opted for the KXPD3
with the shorter screws for the KX2. Why they designed a separate
set of paddles
for the KX2 I don't know, but it might have been a smarter idea to
just stick with what
worked rather than design a new set to help keep the costs down on
the KX2 options.
However, when I called Elecraft, my complaint was heard and they
are looking into
the issue. Hopefully they can come up with an answer.
Best regards,
Tom, W1TEF
Lexington County, SC
On 8/4/2016 1:22 PM, Sid Frissell wrote:
Well, I guess I've wrung all the opinions out of you re. KXPD 2 vs
KXPD3. Seems like the KXPD2 is preferred.
Thanks to all who commented on and off list.
Sid, NZ7M
Sent From Sid Frissell's iPad
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